Mohammed AlGhamdi

Experience

• 

  ENOC

  Aug 2016 - Oct 2016

  Information Technology Technician

  Installing Software and Hardware. Formatting OS.configuration CMD

• 

  SAB

  Dec 2018 - Apr 2022

  • Analyzed and troubleshooted various IT issues including HUB system configuration, VPN setup, Blackberry E-mail phone setup, Java, printer, and Windows issues.• Managed a relocation project to ensure seamless transition of IT systems for SAB in Al Khobar, Saudi Arabia. • Managed network issues in the eastern province, ensuring seamless operations.• Oversaw the successful completion of CCTV and ATM network projects with vendors.• Configured and reset Cisco IP Phones for efficient communication within the company. • Managed equipment merging between SAB and Alwwal bank, ensuring seamless operations.• Provided technical support to new staff members, facilitating their onboarding process.• Finalized old user equipment efficiently to optimize resources.• Reinstalled and upgraded iPad firmware to enhance device performance.

  • IT Support Specialist

    Sept 2021 - Apr 2022

  • IT infrastructure officer

    Jan 2021 - Sept 2021

  • IT Support officer

    Dec 2018 - Jan 2021
• 

  Tamweel Aloula - تمويل الأولى

  May 2022 - Jul 2024

  • Updates in deploying patches on servers to prevent vulnerabilities and improve system security.• Managed a case management project to enhance the Avaya agent ticketing system.• Collaborated with the Palo Alto Firewall team to define threats and report on website visitors.• Created and managed email accounts on cloud servers. Also,created a User Account on Active Directory.Working on PAM to solve critical Issues on API And retail server.• knowledge on OCI. • Managed Avaya IP Office Manager for user IPs, email creation, and Outlook group additions.• Provided end-user support remotely for software setup.• Conducted email data migration in Outlook and Gmail, VPN installation, and admin papercut printer management.

  • IT Infrastructure Specialist

    Jan 2024 - Jul 2024

  • IT Support Specialist

    May 2022 - Jan 2024