Vinoth Babu PS

Experience

• 

  Conquer cooling solution pvt ltd.

  Jun 2014 - Jun 2015

  Service Engineer

  servicing, maintenance and operation of chillers, AHU, cooling towers, FCU, CSU, fresh air units, exhaust units

• 

  Sevcon India Pvt Ltd

  Jun 2015 - Dec 2016

  Service Engineer

  Control valves and actuators, Thermal Energy Storage system, Pumping system, Basement ventilation system, Cooling tower water treatment and filtration system, Grooved piping system.

• 

  Rittal India

  Dec 2016 - Jun 2021

  Datacenter Facility Engineer

  Service, Operation and Maintenance of Data center cooling and Chillers, Pumps, Precision Air handling Units, Racks, LCPs, Ductable Split ACs, UPS and Batteries.

• 

  HCLTech

  Jun 2021 - now

  Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users. Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate. Support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on sops Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaintsMay train users and operators on a limited basis and/or may write training proceduresParticipate in on-going training and departmental developmentProvide all required documentation including standards, configurations and diagrams provide knowledge transfer of EUC operationsNeed to Handle L1 SD team and manage the operations Show less

  • VMware Administrator

    Jan 2023 - now

  • Specialist

    Jun 2021 - Feb 2023