Amber Deetz

Experience

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  ExactTarget

  Apr 2010 - Jul 2013

  CIS, Project Manager

  • Manage internal and external software development projects• Responsible for client communication and weekly team meetings• Assist with requirement gathering and SQA function• Create project documentation and user guides• Provide phone support to clients for troubleshooting issues

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  Salesforce

  Jan 2013 - Jan 2019

  I had the chance to join the Sales Operations team and expand my operations skills. My main focus was identifying process improvements, but what I'm most proud of is leading a SOX controls project. I made sure everyone was aligned on ownership, deliverables, and timelines. I also worked with finance, sales, legal, and IT teams to document detailed business processes for SOX controls.- Proposed and executed project prioritization framework for Product Operations department, establishing clear priorities and streamlining team communication.- Revised New Product Introduction process, improving timeliness and productivity by eliminating unnecessary duplicate steps. Show less

  • Sales Operations Senior Analyst

    Jan 2018 - Jan 2019

  • Sr. Manager, Technical Program Management

    Jan 2016 - Jan 2018

  • Senior Technical Program Manager

    Jan 2015 - Jan 2016

  • Program Manager

    Jan 2013 - Jan 2015
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  MetaCX

  Jan 2019 - Jan 2020

  Sr. Implementation Manager

  I was brought in by former Salesforce leaders to bring programmatic structure to how we onboard and implement new customers. By building strong relationships with our customers, I was able to create project plans tailored to their needs to ensure they received value quickly.

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  Salesforce

  Jan 2020 - Jan 2023

  Director, TPM Trailhead

  I was recruited as a Technical Program Manager to help transition our free learning platform to a paid product. I partnered with teams across product, engineering, design, and go to market teams to drive large-scale programs to meet market demands and improve operational efficiency. I'm proud of what we accomplished together to make learning fun for Trailblazers.

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  Drift, a Salesloft company

  May 2023 - Aug 2024

  Director, Product Operations

  Recruited by a former Salesforce product executive to create a center of operational excellence and support the redefined product strategy. Serve as Chief of Staff to the SVP of Product, assisting in day-to-day operations and ensuring priorities are effectively executed.Drift was acquired by Salesloft in March 2024

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  Salesforce

  Feb 2025 - now

  Director, TPM