Ricardo Nascimento

Experience

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  LocaWeb

  Jan 2011 - Jan 2012

  Technical Support Analyst - Software as a Service

  Support of LOCAWEB tools for creating and manipulating websites, e-commerce and e-mail marketing with functionalities and graphic layout predefined.User support related to hosting, email, domain, database connection, voip and SAAS Services.Customer service related to sales.

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  VIVO Telefônica Brasil S.A.

  Jan 2012 - Dec 2012

  Technical Field Infrastructure

  Control of the Service Level Agreement (SLA) from specific methods and metrics, agreed upon between customer and service provider.Performance in the largest rollout project of new stations in the VIVO Telecomunicações company environment, allowing the replacement of 100% of the workstations by new mobile and multimedia stations.Computer formatting, backup processes, installation and configuration of software for use by employees, equipment replacement and maintenance of hardware, network and intranet configurations. Show less

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  Hewlett Packard Entrerprise

  Jan 2013 - Jun 2017

  Data Analyst - (Software Asset Management)

  Elaboration of instructional materials for employees.Awareness and involvement of employees in the SAM process.Verification of irregularities and deviations in the Software Asset Management (SAM) process in an environment with fifty-five thousand assets or more.Development of internal audits and corrective and preventive actions in the software license management plan (SAM).Extracting, analyzing and manipulating databases using the Microsoft SCCM and Symantec ALTIRIS tools to maintain the assertiveness between the number of software installed in the environment and the number of software licenses acquired.Development and management indicators to monitor the use of software and the identification of irregularities using System Center Configuration Manager (SCCM), Symantec Altiris Asset Management Suit 7.1 / Administration and Microsoft Active Directory 2012. Show less

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  Erin School Of English

  Apr 2018 - Dec 2020

  Exchange Student

  I started an exchange process in April 2018, Dublin, Ireland. I have been started studying English language and also I have been living experience of total immersion in a completely different country culture and weather.

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  Honda South America / Quality Nextech

  Oct 2021 - May 2023

  N2 Bilingual Infrastructure Support Technician

  Face-to-face support to Honda's Brazil employees, working with maintenance of hardware, software, mobile devices, gadgets and networks, in order to prevent and correct technical failures and streamline work processes using the ITIL methodology. Supporting users using English language.

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  Abbott Diagnósticos Rápidos

  May 2022 - now

  Analista de infraestrutura sênior

  Minha atuação na Abbott é voltada para manutenção de computadores, servidores, dispositivos móveis e Sala de Servidores, dentro do escopo de planejamento e desenvolvimento de projetos e melhorias dos serviços corporativos. Realização em criação e manutenção de usuários e grupos para concessão de privilégios com permissão de acesso. Implantação de servidores para alta disponibilidade com acompanhamento e cumprimento das políticas dos recursos computacionais dentro da corporação.