Anslem Fernandes

Experience

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  Park Hyatt Goa Resort and Spa

  May 2008 - Aug 2012

  Management Trainee

  • Did cross trainings in all the departments of the 5* property.• Communicated and spent a lot of time with different departmental heads to get an in depthunderstanding of the challenges faced and how to overcome them.• Received training at the reception how to do check-ins and check outs.• Received training in housekeeping how to get rooms cleaned and ready for check-in, also how toturn around rooms.• Received training in the kitchen, butchery and Garde manger.• Received training given in restaurants and bar for service• Received training in Meeting and events• Received training in Human resources department.• Received training in Sales and Marketing.• Received training in the purchase department Show less

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  Alila Diwa Goa - A Hyatt Brand

  Aug 2012 - Sept 2014

  Team Leader - Food & Beverage

  • Handling guest complaints • Handling banquet events related to Bar’s• Training bartenders about cocktail recipes and standards• Checking the quality and appearance of cocktails before dispensing• Ordering of beverages for the bar operations on daily basis• Communicating between the management and the staff.

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  AIDA Cruises

  Oct 2014 - Dec 2016

  Assistant Bar manager/ barkeeper

  • Managed multiple bar’s with different concepts like outdoor open deck bar’s, pool bar’s, theaterbar’s, casino bar’s and night club bar’s across the whole ship.• Placed beverage, fruits and snacks orders for the bar.• Prepared the schedule for the bar team.• Was selected to represent the company for a Bacardi mixology competition.• Trained the team to follow a high standard of Health and safety procedures.• Trained the team to dispense drinks at high speed and follow proper recipes.• Worked under high pressure catering to a high volume of guest at any given time.• Made sure every guest served from the bar was satisfied with the quality of the drink served.• Did cash up after every closing shift.• Checked the grooming of every team member Show less

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  THE FAUCET INN PUB CO PLC

  Mar 2017 - Oct 2017

  Bar Supervisor

  • Checked to make sure the bar opening procedure was followed according to the SOP’S.• Checked to make sure the inside of the bar was ready for service in terms of refilling of fridges, fresh cut garnish, glass ware, float amount and counter setup.• Checked that the guest area was set for the day, making sure the tables are clean, have a full setup and are not wobbling.• Checked and received the deliveries for the day.• Made sure the function rooms were set for the day as required.• Cleaned the beer lines.• Checked for PAR stock level to place orders.• Checked and dispensed drinks according to the standard.• Updated the schedule on a daily basis.• Discussed and organized special events with customers and executed them. Show less

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  Leonardo Hotels

  Nov 2017 - Dec 2019

  Assistant Food and Beverage manager

  • Assisted the food and beverage manager with the day to day food and beverage operations for a property of 307 rooms, with 3 restaurants and 2 bars.• Adhered to all company policies and procedures, facilitating the achievement of budgeted food and beverage sales, payroll costs and profitability without compromising the standards of service.• Organized the department compliance to health and safety and the licensing legislation.• Assuring to follow the bar controlling policies, preparing bar requisitions in accordance with PAR levels.• Trained the food and beverage team with making cocktails, coffee, operational roles, phone handling, team work and soft skills.• Prepared weekly schedules and communicated in advance to the team in order to maintain a work-life balance.• Managed the recruitment process, personal retention and adhering to company procedures for performance management, time keeping management, attendance management and internal code of conduct.• Conducted a monthly beverage stock take.• Co-ordinated with colleagues and guest to meet specific group requirements including proposal, contracts, packages and offers.• Conducted daily briefings to pass on information to the team about the number of booking, allergy information, events for the day and product information.• Prepared task lists for the team which included cleaning schedules for ice machines, coffee machines and glass washer.• Managed customer complaints and resolved the issue in a timely and professional manner ensuring customer satisfaction. Show less

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  Hotel du Vin Wimbledon

  Dec 2019 - Feb 2024

  Assistant Food & Beverage Manager

  • Assisted the F&B manager in managing the food and beverage department on a daily basis.• Worked in accordance to the budget set and efficiently achieved the targets set.• Developed and implemented strategies to improve customer satisfaction and increase the outlet revenue, resulting in an increase in sales.• Prepared schedule's as per business demand and payroll cost.• Implemented and maintained strict quality control measures to ensure compliance with the health and safety regulations.• Fostered positive relationships with suppliers and negotiated to optimize the quality of products.• Conducted regular trainings for the staff to boost their confidence in upselling our premium products and for their personal development to help them to climb their carrier ladder.• Coordinated with the sales and marketing team to create promotional campaigns and special events to attract new customers and drive repeat business.• Dealing with daily guest queries.• Managed customer complaints and resolved the issues in a timely and professional manner ensuring customer satisfaction.• Recruiting team members for the food and beverage department.• Assisted in planning special indoor and outdoor events throughout Wimbledon long tennis tournament.• Trained the staff in using the POS system efficiently.• Conducted weekly and monthly performance review meetings with the team members.• Prepared drink and food menus for events.• Implemented measures to cut down on wastage.• Conducted monthly beverage stock takes.• Placing beverage orders for the cellar and the outlets.• Placing orders for glass ware, cutlery, crockery and all the equipment needed for the daily operations using Procure Wizard.• Conducted disciplinary hearings with the team members according to the company SOP’S.• Trained the staff to a high standard to pass every mystery audit.• Made sure that every team member follows proper grooming and hygiene standards. Show less