Aamna Khan

Experience

• 

  NHS

  Jun 2008 - now

  - Across a 12-year period, improved and supported the growth of the Chapel Street Surgery through a variety of part-time positions from Medical Secretary, to Medical Admin, to Finance Administrator and Claims Manager.- Directed the supervision, preparation and upload of monthly, quarterly and annual reports on all claim activities via the Calculating Quality Reporting Service (CQRS) platform. - Identified additional claim avenues to boost focus healthcare provider targets. Successfully directed the inclusion of high volume vaccine administration, and Any Quality Provider (AQP) contracts.- Created and implemented new large data processing and entry procedures with appended protocols to streamline in-house claims processes. - Oversaw and amended policy claim issues, and monitored insurance and disability claims. Assisted investigations of questionable claims via SystmOne with NHS England, sending detailed clinical reports. - Delivered weekly, monthly and annual Payroll for 15 employees. Responsible for updating HR data files, with annual leave/sick leave taken into account. - Managed invoices and BACS salary payments to staff as well as to third party providers. Implemented permanent and temporary pay changes, and structured pay-day and BAS deadlines for maximum efficiency. - Established internal end-of-year audits, requested by management, to scrutinise performance activities and achieved health targets. Analysed overtime cost reports and liaised with Practice Manager and principal GP. - Completed Information Governance training to ensure legal and effectively secure handling of patient information, including the updating of patient information into medical software and databases.- Directed year-end procedures, including P45, P35, P60s, and submission of RTI data (FPS/EPS) to HMRC. - Enhanced service surgery performance improved by 33% raising annual ES revenue from £15K to £20K. Show less - Identified additional claim avenues to boost focus healthcare provider targets. Included, high volume vaccine administration, local (LES) and direct enhanced services (DES) and Any Quality Provider contracts (AQP). - Calculated and input NHS contributions within the rules of auto-enrolment. - Submission of RTI data (FPS/EPS) to HMRC in a timely manner. - Generated annual overtime cost reports and liaised with practice manager (HR Lead) and principal general practitioner. - Restructured staff schedules reducing overtime costs from 2012-2013 by 45%, 2013-2014 by 20 %. - Year-end procedures - P45, P35 and P60 form distribution. Show less - Demonstrated knowledge of medical terminology. Liaised 'patient pathways' with hospitals, surgeries and other partners to ensure smooth interface between various healthcare providers. - Created template documents still used for medical correspondence to this day. - Responsible for updating HR data files with annual leave/sick leave taken into account.- Managed audio transcription and accurate touch typing of patient referrals to secondary care providers. - Oversaw purchase of office supplies and stationery. Supervised petty cash and responsible for in-bank deposits. - Detailed and accurate minute taking during multidisciplinary team meetings and time-to-learn training sessions.- Handling highly confidential information with external healthcare professionals within IG standards. Show less - Filed confidential patient correspondence in a physically secure environment, ensuring similarly named patients were not mixed up. - Information Governance training to ensure legal and effectively secure handling of patient information.- Input relevant Quality Outcome Framework (QOF) medical read-code onto SystmOne software to ensure patient information is up-to-date. - Directed medical and office supplies management.- Liaised with managerial and secretarial staff to ensure smooth execution of daily and variable tasks.- Acted as Interim-complaints manager, when the practice manager was unavailable, to triage and handle complaints in a professional manner. This ranged from reassuring patients (in-person or over the phone) to setting up significant event meetings to discuss serious patient incidents. - Carried out an annual complaints audit reports (presented to senior staff), summarizing patient and clinical issues with subsequent action plans carried out to rectify it. This was to gauge patient compliance. Show less - Greeted and checked-in patients in conjunction with, responding to various in-person requests from prescriptions to complaints. - Answered busy phone lines to reassure patient queries and requests. When necessary, left detailed messages for physicians and followed-up to insure patient’s concerns were addressed.- Liaised with colleagues at all levels including administrative and managerial. - Liaised with patients, some with communication disabilities, to reassure patients. - Register, check and update patient information to ensure contemporaneous patient compliance. - Book, cancel and amend appointments as appropriate in accordance with approved guidelines.- Receive and open confidential post, forwarding as appropriate to the principal general practitioner. - Scanning and matching correspondence onto SystmOne clinical input database, a secure centralised system to ensure confidentiality is upheld. Ensuring post-clinical administration was completed with a 24 hour period.- Printing and sending prescriptions to ensure medications can be arranged in a timely manner.- Arranging blood forms to ensure secondary care providers can liaise back with the relevant GP with patient results. Show less

  • Claims Manager

    Sept 2015 - now

  • Finance Administrator

    Apr 2011 - Aug 2015

  • Medical Secretary

    Jul 2010 - Mar 2011

  • Medical Administrative Assistant

    Sept 2008 - Nov 2010

  • Medical Receptionist

    Jun 2008 - Aug 2008
• 

  UEA Women in Science and Engineering Society

  Jul 2019 - Jun 2022

  - (Wo)Manned the society's email address: regularly responded to relevant queries and correspondence received and/or forwarding them as appropriate/flagging them up to the President and Vice-President. - Took detailed minutes at each meeting and circulated to society members via our monthly newsletter to ensure everyone can be involved in what has been discussed and stay up-to-date with current and upcoming events.- Putting together the agenda prior to a meeting by liaising and considering points of discussion with the President.- Adding documents to the shared Google Drive to ensure transparency and clarity regarding upcoming tasks with committee members.- Promotion of educational and networking events on LinkedIn and Facebook to increase access of opportunities to WISE members.- Contribution to monthly newsletter by interviewing and writing articles about inspiring female STEM innovators. Show less - WISE was created to support, celebrate and promote inclusivity of women in STEM. - Helped organise STEM related social events focused on creating learning opportunities for our members. - With the executive committee, we organized our inaugural International Women's Day Student Conference on campus. Raised over £50 for a women's educational charity. - Supported the president to delegate tasks more effectively and learn about being in a position of leadership to help develop an organization from the ground up. Show less

  • Secretary

    Jul 2020 - Jun 2022

  • Vice President

    Jul 2019 - Jun 2020
• 

  University of East Anglia

  Jul 2019 - Jun 2023

  As a PAL Officer (2020 - Present) - Supervised a team of mentors acting as a source of guidance and advice accessible on a regular basis to support mentors structure sessions and content and resolve any difficulties encountered. - Pre-arranged observation of PAL mentor sessions to gain understanding of dynamics within the learning group. Insight of balance of communication and interaction between mentors and mentees as well as assessing content of sessions and administrative processes. - Liaised with module convenor and PAL mentors to understand issues faced by first year students and brainstorm facilitative learning solutions.- Responsible for attendance and evaluation data collection to determine outcomes of the PAL programme.- Opportunity to contribute to the development of the PAL programme through promotion. - Demonstrated direct experience of specific higher educational approaches.As a Mentor (Jul 2018 - Jul 2020):- Provided comprehensive training to effectively co-mentor and tutor over 60 first year chemists undertaking physical chemistry. - Prepared end-of-topic exercises to facilitate learning and monitor mentoring progression using visual aids and tool. Provided biscuits as attendance incentive.- Provided appropriate resources for students requiring additional support.- Assessed knowledge comprehension to set realistic goals and track overall progress.- Contemporaneous student led feedback enabled me to always adapt tutoring delivery and improve overall academic performance. - Acted as a confidential first port-of-call if a student needed help by signposting to mental, personal and academic services on campus.- Guided incoming first years transition to higher education by holding Tips and Tricks for First Year sessions. - Maintained regular communication and accessibility with mentees via social media and email.- Enabled deeper understanding and revision of subject content. Show less As part of the Royal Society of Chemistry Undergraduate Summer Research Bursary (£2500) undertook a 10 Week Project under the Storr group: Cascade Reactions of NH-Sulfoximines: Rapid synthesis of Heterocylic Motifs and Derivatives.- Managed independent lab-based work outside of the typical sphere of a teaching led lab session. - Multi-step synthetic protocols and procedures on a small and large scale were carried out.- Implemented newly learnt purification, drying and spectroscopic techniques.- TLC analysis in numerous solvent systems to optimise separation of compounds.- Analyze reaction progress and product ratios using NMR via MestroNova software.- Wet-load and dry-load column chromatography developing my understanding in gauging optimal flow rates, gradient eluent polarities and monitoring progress via TLC; to achieve cleanly separated fractions.- Conducted spectroscopic NMR, NOSY, COSY, HSQC and HMBC characterisation of unknown products for standard reaction confirmation. Additionally carried out temperature and solvent studies. - Appreciated importance of written experimental data, supplemental information and safe lab practices in reproducing representative data. Show less

  • Student Ambassador

    Jun 2021 - Jun 2023

  • Peer Assisted Learning (PAL) Officer & Mentor

    Jul 2018 - Jun 2021

  • Undergraduate Student Researcher

    Jul 2019 - Oct 2019
• 

  Bright Network

  Dec 2020 - Dec 2020

  Technology UK Intern

  - Secured a highly sought-after internship position aligned to career development in the STEM industry, focusing on: creative problem solving, agile scrum methodologies, complexity of code and global collaboration. - Attended 7 seminars with leading employers (including Google, Amazon and Accenture). Topics covered: Software testing, Cloud computing with Amazon Web Services (AWS), Collaboration and Agile.- Collaborated with 50+ students globally from multidisciplinary specialties, through peer-assessed project work, discussion and study, supporting and learning from one another. - Contributed to a LinkedIn group chat which informed on a variety of topics including: Agile Scrum methodology, Design Sprints, User Stories and face verification technologies via independent & collective research. - Developed a Project Scope for face verification sign-in software for an in-house banking app, as the culmination of all the skills and knowledge learnt. A workable project plan was constructed based on feasible user stories with an associative communication plan to internal and external stakeholders. Show less

• 

  Bright Network

  Jun 2021 - Jun 2021

  Technology UK Intern

  - Focuses include: creative problem solving, the business and consultation of technology, complexity and scale of impact of clean code and complexity of big data. - Attended 7 seminars with leading employers (including Google, Amazon, EY, Bloomberg and Goldman Sachs). Topics of personal interest: Software development cycle, Cloud computing with Amazon Web Services (AWS) and Blockchain with EY .- Collaborated with peers through Slack from multidisciplinary specialties, via peer-assessed project work, discussion and study, supporting and learning from one another. - Independent and collective research to developed an EY-based project scope. Technologies were identified and critiqued to enhance bank regulation compliance. - Plan included vendor comparison of visualization tools followed by cost benefit analysis and final recommendations. Show less

• 

  Randstad

  Feb 2022 - Aug 2023

  Student Support Worker

  - Successfully delivered non-subject specific learning strategies to facilitate learning for disabled students from lab, seminar peer-assisted support and scribing: Courses include history, english literature, environmental sciences and chemistry.

• 

  Royal Society of Chemistry

  Jun 2023 - Sept 2024

  2023/2024 Cohort Broadening Horizons in the Chemical Sciences