Mara Pentangelo

Experience

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  Villa Rota

  Jan 2015 - Jul 2015

  Receptionist front desk

  • Responsible for delivering the highest standard of service that meets and exceeds guest’s expectations while achieving and surpassing profitability • Meeting and greeting guests as the first point of contact with the public, ensuring their rooms are ready and providing services as room services, bookings taxies, suggesting city tours and planning their stay. • Answering, screening and forwarding any incoming phone calls while providing information • Providing help and information through emails and handling complaints and customer’s queries promptly and correctly. • Managing deliveries, couriers and staying in touch with customers and suppliers. Show less

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  Caffè Nero

  Aug 2016 - Sept 2018

  Assistant Manager

  • Working as part of a team, running the shop and in charge for opening and closing procedures, handling cash, reports and standing orders, paperwork and responsible for all the activity when the manager is not in the store. • Dealing with customers, understanding and satisfying their needs, handling complaints and compensation procedures.• In charge for team training and development.

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  Miki Travel

  Sept 2018 - Feb 2021

  Contract & Purchasing Coordinator

  • Providing a full administrative support to a Hotel Contractors and other members of the team with a primary focus on the maintenance of data within the department;• Entering large volume of data such as contract rates, conditions and allotment onto the systems;• Planning business trips and appointments for the Hotel Contractors with the clients;• Advanced knowledge of the following systems: Travel Studio, Oscar and Travelgate (XTG);• Preparing and printing of statistics as well as analysing and comparing rates of supplier and competitors;• Carry out any general administrative duties;• Personally responsible for some specific areas and their contracts, being the main point of contact for any enquires, requests and any other assistance required; Show less

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  Research Partnership

  Mar 2021 - now

  • Project Executive

    May 2022 - now

  • Project Coordinator

    Mar 2021 - May 2022