Amanda Baum-Lipstein

Experience

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  Circuit City

  Oct 2005 - Mar 2008

  Product Flow Supervisor

  Responsible for opening the store and cash office, I lead the Product Flow Team – assisting in maintaining content stock, organization, and cleanliness. Performing continual process analyses for stock truck loading and unloading, I maintained the resource management for the efficiency of the Product Flow department. Within this department, I conducted interviews and performance evaluations with all associates. During the holiday season, I planned and executed all store projects for sales events such as Black Friday. In addition, I fielded and addressed all customer feedback and created the work schedules for all departments. Show less

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  Acadian Ambulance

  Mar 2008 - Jan 2016

  Providing daily leadership to Austin Communications Center, I implemented new training for all dispatchers to maintain standards and reporting for accreditation. I developed a new system for employee paid time off, and shift scheduling. In addition, I assisted in planning, implementing and training for the acquisition of Capital EMS and the new dispatch center in Lampasas. Monitoring everyday operations and performance for all response areas, I kept accurate excel sheets for analyses of trends to use when working with field operations and leadership to appropriately maintain system resources, contractual compliance times, and company budgets. I also assisted in answering 9-1-1 emergency phone calls, non-emergency phone calls and addressing all customer feedback. Show less As lead Transport Coordinator, I assisted Acadian leadership and Seton Healthcare Family leadership in the development and implementation of the Seton Transport Coordinator located within the Seton Transfer Center. In relation to this, I developed and implemented the policies, procedures, training and schedules used by the coordinators to facilitate patient transports more efficiently. I established and maintained good relationships and worked with the Seton Transfer Center nurses, facility nurses, case managers, Acadian dispatchers, and area 9-1-1 providers to schedule all patient transportation. Maintaining accurate excel records and logs, I provided continual process analyses to ensure we are meeting all contractual obligations, maintaining the most efficient, streamlined processes for transportation, and continuing quality assurance for customer service. Show less I created the training procedure for the Austin Acadian Transport Assistance Center, a department designed to match patient reimbursements with the best resources. Leading the ATAC team, I assisted in obtaining all pre-authorization for non-emergent ambulance transports, payment or formal guarantee of payment prior to transportation and providing price quotes for any private pay transportation. This included maintaining familiarity with Medicare, Medicaid, and commercial insurance guidelines for ambulance and wheelchair van transportation. I also worked closely with the dispatch center, business development supervisors, and customers to schedule transports in the Computer Aided Dispatch system. Show less Providing daily leadership to Austin Communications Center, I implemented new training for all dispatchers to maintain standards and reporting for accreditation, and a new system for employee paid time off, and shift scheduling. In addition, I assisted in planning, implementation and training for the acquisition of Central Texas EMS. Monitoring everyday operations and performance for all response areas, I kept accurate excel sheets for analyses of trends to use when working with field operations and leadership to appropriately maintain system resources, contractual compliance times, and company budgets. I also assisted in answering 9-1-1 emergency phone calls, non-emergency phone calls and addressing all customer feedback. Show less As an Emergency Medical Dispatcher, I answered 9-1-1 emergency phone calls, and non-emergency phone calls and provided excellent customer service for scheduling transportation services. In addition, I provided pre-arrival and post-dispatch instructions to all emergency callers, and dispatched company resources accurately and efficiently. I created and implemented new training for all Austin Communication Center dispatchers for dispatching the van transportation. In relation to this, I created and implemented a process to keep all pre-scheduled van transportation patients up to date in the Computer Aided Dispatch system for the North, Central, and South Texas service areas. Show less As an Emergency Medical Technician, I maintained a state of readiness and alertness for all assignments, interacted with patients, families, hospital staff and the general public, and provided lifesaving services during medical emergencies on scene and en-route to hospitals. In addition, I collected all pertinent information needed for treatment and billing from the patient, family, and medical records. With my paramedic partner, I helped initiate plans of care based on patient assessments. Operating and maintaining emergency vehicles in a safe, efficient manner while obeying all traffic laws. Show less

  • Dispatch Supervisor

    Jul 2015 - Jan 2016

  • Lead Seton Transportation Coordinator

    Oct 2013 - Jul 2015

  • Lead ATAC Specialist

    Jan 2013 - Oct 2013

  • Dispatch Supervisor

    May 2010 - Jan 2013

  • EMT Paramedic/Dispatcher

    Feb 2009 - May 2010

  • EMT-B

    Mar 2008 - Feb 2009
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  Seton Healthcare Family

  Jan 2016 - Jun 2017

  Professional Outreach-Project Coordinator Senior

  With the goal of bringing more patients into the Seton Healthcare Family network, I act as the liaison for area EMS agencies, freestanding Emergency Departments, Rehabilitation Hospitals, and Long-Term Acute Care facilities; providing information on Seton-specific capabilities. In support of this, I assist in analyzing all EMS data to report volume, market share, and interpreting areas for improvement. I am responsible for Seton Medical Center Williamson, Seton Medical Center Austin, Dell Children's Medical Center, Seton Northwest, and Seton Highland Lakes, private ambulance service contracts, and network-wide reporting on patient outcomes. I research funding opportunities to expand our community-faced efforts as well as to participate in external efforts aligned with Seton’s mission. Through Seton, I currently serve on the CATRAC Injury Prevention and the Network Transport O.I. Committees, and independently serve as a committee member for Safe Kids Austin. Show less

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  Allegiance Mobile Health

  Jun 2017 - now

  • Regional Vice President

    Jan 2020 - now

  • Director Of Communications

    Sept 2018 - Jan 2020

  • District Manager

    Jun 2017 - Sept 2018