Lyndsay Spa

Experience

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  A. Heemskerk B.V.

  Feb 2009 - Jul 2009

  Bouquet Arranger

  Prepared flower arrangements for export to countries around the world while corresponding in a language other than English.

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  University of Wisconsin-Milwaukee

  Sept 2009 - Jun 2011

  Awarded "Best Student Newscast" by The Society of Professional Journalists, Wisconsin Broadcasters Association and the Northwest Broadcast News Association. Informed alumni about the Annual Fund used to raise money for the University and scholarship programs.

  • Reporter and Producer

    Sept 2010 - Jun 2011

  • Professional Fundraiser

    Sept 2009 - May 2011
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  Journal Broadcast Group

  Sept 2011 - May 2012

  Managed daily show guests, assisted with prop setup, wrote online content, edited video on EDIUS, and uploaded daily segments using syndicaster.

  • "The Morning Blend" Intern

    Jan 2012 - May 2012

  • WTMJ-TV News Intern

    Sept 2011 - Dec 2011
• 

  Yelp

  Sept 2013 - Dec 2014

  Account Executive

  Generated leads and manage a pipeline of prospects using Salesforce, driving the full sales cycle to attain new business using Yelp’s platform and advertising packages and close revenue.

• 

  Yodle

  Feb 2015 - Apr 2017

  ∙ Provided a high level of professional service for high dollar Yodle clients through full lifecycle of accounts including onboarding, setup calls, follow-up calls, performance reviews, billing, and retention.∙ Managed a personal book of business in a wide variety of segments, contributing to the team’s overall monthly revenue and retention goals.∙ Worked in tandem with Performance and Product teams to proactively resolve issues and improve client performance and satisfaction while ensuring that SLAs are met. Show less

  • National Account Manager

    May 2015 - Apr 2017

  • Customer Success Specialist

    Feb 2015 - May 2015
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  Workiva

  Apr 2017 - now

  ∙ Fostered Lead Customer Success team as technical liaison for Workiva's graph-database for over $17M S&S. ∙ Exceeded annual goals with 100% retention rate for 39 Enterprise accounts for over $4M S&S.∙ Developed measurable business outcomes increasing customer efficiency and salesreference count.∙ Generated ad-hoc SOX and Audit reports using queries for customer and business needs.

  • Enterprise Product Success Manager

    May 2024 - now

  • Product Success Manager - Integrated Risk

    Jul 2021 - May 2024

  • Lead Customer Success Manager - Integrated Risk

    Oct 2020 - Jul 2021

  • Senior Customer Success Manager - Integrated Risk

    Apr 2019 - Oct 2020

  • Customer Success Manager - Integrated Risk

    Apr 2018 - Apr 2019

  • Customer Success Manager

    Apr 2017 - Apr 2018