Lisa Dussault

Experience

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  Aetna Insurance Company

  Jan 1989 - Jan 1992

  Premium Auditor

  Determined final earned premium on assigned policies consistent with manual provisions.Observed changes in risk characteristics and advised underwriters and other departments of significant changes.Counseled insureds regarding improved methods of maintaining accounting records to track with insurance classifications.Maintained and developed business relationships with insureds and agents.Completed four weeks of the underwriting training program at the Aetna Institute.

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  Farm Family Casualty Ins Co

  Jan 1992 - Apr 2011

  Senior Compliance & Product Development Analyst

  Analyzed and implemented bureau (ISO, AAIS, NCCI) rates, rules and forms for personal and commercial lines.Filed rates, rules and policy forms with State Insurance Departments and handled any objections.Created policy wording for coverage forms and endorsements.Developed and implemented policyholder notifications.Updated electronic manuals for changes to rates, rules, underwriting guides and forms.Verified compliance with state laws and regulations.Coordinated the implementation of all product changes with Underwriting, Information Systems and Marketing Departments.Supervised the Administrative Assistant and trained new employees. Show less

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  FCCI Insurance Group

  May 2011 - Jun 2019

  Coordinated and conducted meetings with stakeholders to create business and functional requirement documents, which were reviewed with and approved by the business areas.Analyzed and documented any cross-impacted applications.Acted as a Business Analyst Lead on a multi-year project to convert the Policy Administrative System.Created interface requirements and proto-type/mockup screens for insurance software systems.Documented functionality of a third party system to review with stakeholders.Trained business analysts on the new Policy Administrative System.Created existing business process flows and future state process modeling using Visio and IBM Blue Works with Swim lane diagrams. Show less

  • Senior Business Analyst

    Jan 2016 - Jun 2019

  • Design Specialist

    May 2013 - Jan 2016

  • Quality Assurance Analyst

    May 2011 - May 2013
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  PropLogix

  Oct 2019 - Dec 2023

  Business Analyst III

  Elicited requirements from stakeholders and documented user stories and features for real estate software projects.Coordinated backlog review meetings to groom my user stories and feature requirements.Developed process models for business processes and automation.Designed mockups for new screens and revisions to existing screens.Analyzed requirements to create Gherkin user acceptance criteria.Documented requirements for third party integrations.Managed user acceptance testing and provided recommendations.Created and implemented test cases and test scenarios in accordance with business requirements.Trained a subject matter expert to write requirements and acceptance criteria. Show less

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  Arrowhead General Insurance Agency, Inc.

  Apr 2024 - now

  Business System Analyst I