Tina Persak

Experience

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  United Healthcare (The Travelers Insurance Company)

  Jun 1988 - Sept 1998

  Relations Representative

  Established and maintained strong professional relationships.Recruited and contracted new providers to the network.Conducted orientation meetings with billing staff.Conducted quarterly visits to physician offices.Resolved individual claim problem situations, and reported data.Functioned as a liaison between physicians and the Medical Director.On site visits to perform physician office inspections of rooms, files, equipment to meet NCQA guidelines.

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  PPOM

  Oct 1998 - Nov 2007

  Account Manager

  Establish and maintain strong internal and external professional relationships, including carriers and third party administrators (TPA's). Work with over 200 employer groups in West Michigan, Ohio, and Indiana. Develop long term relationships with agents and brokers in order to maintain existing client base.Established and maintained strong relationships with existing business accounts.Conducted PPOM employer/employee orientation meetings for self-funded clientsPromoted PPOM network to consistently grow business, and market ancillary programs, stop loss products within existing accounts.Presented claims analysis reports to clients showing financial savings dataIdentified high cost areas and offered solutions to reduce health care spending and assist cost efficient health insurance expenditures.Identified and resolved individual claim problems for employees.Assisted the health care agent community in implementing new business, facilitating claim recovery and troubleshooting problem areas. Show less

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  Humana Inc

  Jan 2008 - Jul 2008

  Account Advisor

  Educate employers and employees on Humana Services. Develop and maintain stable relationships with employers, agents, and brokers in Michigan. Be the face of Humana during initial implementation and enrollment to insure smooth transition. Responsibilities:Welcome visits with 10+ groupsVisit key new customers during implementation to educate on administrative tasks along with Website registration, both employer portal and employee portal of WebsiteContact groups on a regular basis to offer additional education on Humana and Humana products availableBuild and foster positive relationships for Humana in Michigan with agents and employers in communityHandle multiple claim/service issues from employers, agents, brokersProactively visit and educate brokers and agency staff on enrollment meetings, Humana products and use of WebsiteSupport sales executives and renewal executives in their roles Show less

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  Aon

  Mar 2009 - Oct 2009

  Benefit Analyst

  Analyze benefits on key accounts for agent, broker. Develop and maintain relationships with Project Manager on each account to verify information obtained for medical, dental, vision, life, disability, stop loss and self funded quotes and renewals.Responsibilities:Spreadsheet Quotes, Renewals, and Marketing, BenchmarkingReporting, excel, powerpoint, wordContact Carriers, Third Party Administrators, Employers for all information needed for quotes, renewals, marketing dataUpdate main databases with client benefit information for peer review Show less

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  Preferred Benefits, Inc.

  Nov 2009 - May 2014

  Account Executive

  Develop and maintain relationships with existing clients and provide service for their medical, dental, vision, life, disability, stop loss, cobra and flexible spending accounts. Work with agent, broker on requesting quotes from carriers and third party administrators for lines of business.Responsibilities:Request quotes and spreadsheet, renewals, and marketing'sBe the liaison between the carriers and the groups to verify accuracy of enrollment, claims, billing, and plan designHandle the administration of cobra and flexible spending accounts for specific existing clients Manage office mailings, phones, supplies, incoming and outgoing faxes and filings for the office Show less

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  Bswift

  May 2014 - now

  • Manager, Specialty Operations

    Jan 2024 - now

  • Account Manager

    May 2014 - now