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Ariel Mohr

Ariel Mohr

Tech Support

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location of Ariel MohrCharlotte Metro

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  • Timeline

  • About me

    Non Warranty Claims & Retail Leader at Ingersoll Rand

  • Education

    • Mount Pleasant High School

      1997 - 2001
      High School Computer Science

      Activities and Societies: French Club (President), NVTHS, Nature Club, Tennis Team, Who's Who, Catawba College Youth Symphony

    • University of North Carolina at Charlotte

      2001 - 2004
      Computer Science and Business

    • Rowan-Cabarrus Community College

      2004 - 2007
      Accounting and Business/Management

  • Experience

    • Sprint

      May 2011 - Dec 2012
      Tech Support

      Quickly identified and resolved phone and network technical issues.Found creative issue resolutions for customer satisfaction and retention.Trained other specialists on technical procedures and issue identification to improve key performance indicator (KPI) metrics.Customer proprietary network information (CPNI) certified.Former Account Services/ Retention Supervisor for Sprint through Connextions, Inc.

    • Apocalypse Ink LLC

      Dec 2012 - Oct 2014
      General Manager

      Implemented pricing strategy through Inkbook software.Setup customer database for marketing and accounting.Acquired vendor partnerships for supply purchase orders.Managed payroll, AP/AR, and cash flow.Accountability for all business records and bookkeeping for tax preparation.Acquired and maintained all necessary city permits, tax ID, and health department certifications.Designed, setup, and maintained business website.Managed employee hiring and terminations.

    • Mattress Firm

      Oct 2014 - Feb 2019

      Write and implement operations procedures for use across sales district to improve efficiency and consistency. Improved same store gross profit, units, and YOY by maintaining price integrity. Determine appropriate pricing for discontinued products based on cost and margin goals to increase profit and reduce inventory.Trainer for all new hire team members on operations procedures and use of Microsoft AX software.Forecast warehouse inventory (ATP).Investigate and resolve open orders/ past due reports.Responsible for identifying and resolving credit/ debit balance discrepancies. Collaborate with vendor partners to capture new product construction details, pricing, and product demos for sales orientation.Voted MVP February 2017 and August 2017Voted overall MVP for all of 2017. Show less

      • Area Manager

        Jul 2018 - Feb 2019

      • Store Manager

        Nov 2016 - Jul 2018

      • Assistant Store Manager

        Oct 2014 - Nov 2016

    • Ingersoll Rand

      Feb 2019 - now

      • Non Warranty Claims and Retail Leader

        Jan 2023 - now

      • Account Manager

        Feb 2019 - Feb 2023

  • Licenses & Certifications