Andres Vargas

Experience

• 

  EGS

  Feb 2007 - Apr 2008

  DSS Protection Analyst

  Fraud detection for prepaid customer Dell accounts.

• 

  UPS Supply Chain Solutions

  Sept 2008 - Jun 2010

  Customer Service For C&C and South America

  Devised a strategic solution for at-risk deliveries, minimizing disruptions in customer service. Collaborated with over 12 global teams to ensure seamless customs clearance for goods in each country, averting potential issues.

• 

  Adidas group

  Jul 2010 - Jul 2011

  Customer Service & Logistics

  Innovatively resolved transportation challenges for the team, ensuring efficient deliveries. Facilitated swift order processing to minimize disruptions in cargo transportation by land and air.

• 

  Colgate Palmolive

  Aug 2011 - Sept 2013

  Customer Service & Logistics Analyst

  Advised managers on the company’s regional logistics system. Sales department support for billing and post sales services.

• 

  Sitel

  Mar 2014 - Apr 2014

  Comcast Customer Account Executive and Tech Support

  Communicated troubleshooting steps to customers to increase customer retention. Worked hand to hand with the sales team identifying potential customers.

• 

  Pfizer

  May 2014 - Aug 2015

  Customer Service Analyst

  Championed a transformative project, crafting comprehensive operations manuals for heightened employee awareness of intercompany processes. Skillfully cultivated and restored trust between employees and external government agencies, optimizing the seamless flow of product operations.

• 

  Caterpillar Inc.

  Aug 2015 - Jan 2018

  Supply Network Specialist III

  Examined process trends, offering dynamic solution options to management. Addressed failures, pinpointing root causes, and implemented corrective actions, safeguarding the integrity of operational processes.

• 

  LLamasoft, Inc.

  Mar 2018 - Feb 2021

  Senior Business Applications Specialist

  As a Salesforce Administrator, I conducted sandbox testing, managed workflows, process builders, and process deployment, overseeing multiple company-wide business systems. Led a platform transition and provided ongoing technical support for three internal teams. Proactively supported users, ensuring data continuity between internal and external customers. Developed reports and dashboards for critical business metrics, maintained registration records, and engaged with leadership to enhance the customer database. Owned and updated technical process documentation, designed a customer success scorecard, and compiled quarterly customer feedback data. Served as the Gainsight administrator, implementing processes and creating solutions for Customer Success. Collaborated with cross-functional teams, managed rules, CTA's, and action plans within Gainsight. Integrated Salesforce with Gainsight, conducted metrics analysis, and created NPS and Partner surve Show less

• 

  Quest Software

  Jun 2021 - Jul 2022

  Business Analyst Advisor

  As a Business Analyst in the IT Department, I collaborated with internal customers to elicit requirements for new business solutions. I analyzed data, created business cases, and presented use cases to decision committees. Throughout the entire development process, from Requirements Phase to User Acceptance testing, I worked closely with developers. Post-deployment, I ensured proper functioning of developed solutions and provided support to customers. Reporting to leadership and supplying necessary information were integral to my role. I networked with various teams, coordinated efforts, and presented relevant data for project completion. I also engaged in project management activities with leadership teams within the organization. Show less

• 

  Prodapt

  Jul 2022 - Feb 2024

  Business Consultant

  Participated in a mobile network migration catering to clients in Puerto Rico, Costa Rica and Panama. Ensuring comprehensive documentation and continuous improvement while addressing supply chain, financial, and system aspects within the customer business processes. My role within the project had a direct impact on the organization operations as I collaborated closely in reviewing and meticulously documenting the processes to be implemented. My responsibilities include effective communication of ideas to management, facilitating process design changes through in-depth analysis, and ensuring the reliability and validity of data. Show less

• 

  Insignia Resources

  May 2024 - now

  Data Operations Analyst

  Salesforce administration for management and data analysis, ensuring its accuracy and integrity. Responsible for developing and generating comprehensive reports and dashboards to support decision-making. Conduct detailed data analysis to identify trends and provide actionable insights. Close collaboration with stakeholders to understand their data needs and deliver tailored solutions. Additionally, data quality assurance procedures to maintain high standards of consistency and suggest process improvements to enhance data collection and reporting efficiency, with training and support to team members on Salesforce best practices and data analysis techniques. Show less