Kaitlyn Post

Experience

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  Chico Immediate Care Medical Center

  Jun 2006 - Dec 2007

  Medical Assistant/Receptionist

  Collaborated with front office staff, doctors and medical techs to ensure the delivery of efficient, high-quality patient service.Collection of patient data and payments. Maintained accurate patient records.Provided patient centered care. Assisted in minor medical procedures.

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  Enloe Medical Center Diabetes Patient Education

  Jul 2009 - Dec 2009

  Diabetes Patient Education Intern

  Developed, implemented, and evaluated diabetes health education programs. Assisted in basic diabetes patient education Developed patient education materials Created grassroots diabetes support group committee Assisted supervisor with special projects.

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  Jakera Tours

  Jul 2010 - Aug 2012

  Manager of Operations

  Planned, organized, and created language, travel, and volunteer work programs Coordinated guided tours throughout Venezuela Resolved guest complaints. Supervised and organized all staff including day workers, live-in staff, teachers, and guides Enhanced company reputation by updating and organizing all camp functions including scheduling, accounting, and communications. Managed all accounts, schedules, and all necessary paperwork.

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  Four Seasons Hotels and Resorts

  Sept 2012 - Nov 2013

  Front Desk Supervisor & Lead Concierge

  Greet & register incoming guestsProcess guest folios & complete paymentsResponsible for maintaining an efficient flow of information between guests, team members, housekeeping and maintenanceHandle all guest reservations & create guest itinerariesScheduling for front office staffResponsible for checking and editing all front office & guest services time cardsResponsible for handling guest & employee problem resolution In charge of all new hire training Show less

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  Exclusive Resorts

  Dec 2013 - May 2021

  Developed and maintained outstanding relationships with members and exceeded their expectations for customer service while maximizing the use of their membership, securing their travel arrangements, and collecting renewal payments each month. Responsible for managing all aspects of a $20 million member portfolio.Liaised between members and on-site staff to deliver seamless vacation experiences.Responsible for all aspects of account management: retention, customer satisfaction, relationship building, assisting with travel requests and recommendations, renewals - invoicing & billing, and advising on the best use of their specific membership.Utilized excellent verbal and written communication skills and maintained professional & positive demeanor.Property liaison for San Francisco & Sonoma.Trip Lead for 2017 Seaboum: The Baltic & St. Petersburg and 2018 Canadian Rockies: Family Adventure.Team member on the Member Services Training Team from December 2014 - September 2016. Show less

  • Senior Account Executive at Exclusive Resorts

    Oct 2019 - May 2021

  • Manager of Member Services

    Jan 2018 - Oct 2019

  • Lead Account Manager

    Dec 2013 - Jan 2018
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  Exclusive Resorts

  Jan 2022 - Jan 2023

  Travel Specialist
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  Santa Fe Properties

  Feb 2022 - Jan 2024

  Associate Broker at Santa Fe Properties
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  Lenovo

  Jan 2023 - now

  APOS GTM WW Business Development Specialist