Gary Mcmenemie

Gary Mcmenemie

Project Supervisor

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location of Gary McmenemieGreenock, Scotland, United Kingdom

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  • Timeline

  • About me

    Factoring Services Officer at River Clyde Homes & UNISON Steward

  • Education

    • James Watt College

      2004 - 2007
      Higher National Diploma Television Operations & Production
    • Greenock Academy

      1998 - 2004
    • The University of Stirling

      2008 - 2011
      Diploma of Higher Education Communication and Media Studies
  • Experience

    • WRVS

      Apr 2010 - Sept 2011
      Project Supervisor

      Opening/closing shop, shift organisation, ordering stock from suppliers, training staff, processing the day’s takings at the end of the shift, cashier duties, direct customer relations, shop restocking and general shop maintenance.

    • Royal Bank of Scotland

      Apr 2010 - Aug 2012
      Customer Service Associate

      Receiving incoming phone calls from customers and processing their requests (transferring money, making payments etc.), answering detailed policy inquires, handling complaints, liaising with other departments, meeting telephony targets (average handling time, hold time etc.), floor walking (taking escalated complaint calls for other advisors, dealing with complex account problems etc.), light sales and promotion duties.

    • River Clyde Homes

      Aug 2012 - now
      Factoring Officer

      Primary liaison between River Clyde Homes (RCH) and factored owners in common blocks. Responsible for invoicing, communicating with solicitors for owner to owner sales, facilitating sale of RCH property stock through Right to Buy scheme, customer consultation, networking between Inverclyde Council and RCH, corresponding with owners as part of major investment works, collecting data for service improvement, complaint handling, staff training, duty allocation to department admin staff, preparation of materials to submit to regulatory bodies. Show less

  • Licenses & Certifications

    • Expert Accreditation Programme

      Vanguard Scotland Ltd
  • Volunteer Experience

    • Shop assistant

      Issued by WRVS on Feb 2010
      WRVSAssociated with Gary Mcmenemie