Gary Mcmenemie

Experience

• 

  WRVS

  Apr 2010 - Sept 2011

  Project Supervisor

  Opening/closing shop, shift organisation, ordering stock from suppliers, training staff, processing the day’s takings at the end of the shift, cashier duties, direct customer relations, shop restocking and general shop maintenance.

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  Royal Bank of Scotland

  Apr 2010 - Aug 2012

  Customer Service Associate

  Receiving incoming phone calls from customers and processing their requests (transferring money, making payments etc.), answering detailed policy inquires, handling complaints, liaising with other departments, meeting telephony targets (average handling time, hold time etc.), floor walking (taking escalated complaint calls for other advisors, dealing with complex account problems etc.), light sales and promotion duties.

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  River Clyde Homes

  Aug 2012 - now

  Factoring Officer

  Primary liaison between River Clyde Homes (RCH) and factored owners in common blocks. Responsible for invoicing, communicating with solicitors for owner to owner sales, facilitating sale of RCH property stock through Right to Buy scheme, customer consultation, networking between Inverclyde Council and RCH, corresponding with owners as part of major investment works, collecting data for service improvement, complaint handling, staff training, duty allocation to department admin staff, preparation of materials to submit to regulatory bodies. Show less