Khaled Soliman

Experience

• 

  Ettihad Pharma medication warehouse

  Jun 2016 - Jan 2017

  Telesales Specialist

  I was making outbound calls to the pharmacies that contract with us and taking orders for the medications they needed, Then print the AWB with the medicines list to be prepared by my college who works as storage worker, I also used to inform pharmacists about the availability of some medicines that were not available in the market.

• 

  Fetchr

  Apr 2018 - Oct 2021

  -I was Listening to the calls between our customer service agents and our customers toaudit and score these calls and to make sure that our company's process has beenimplemented_I also used to send emails to our customer service agents individually with their scores andcoach them to avoid any mistake could happen-Sending monthly reports to my manager to check the weakness points of our agentand put a plan to achieve our company's goals and the customer's satisfaction -I was making and receiving calls from our customers to schedule shipments and get their addresses-The shipments of (C2C) were from customers to customers, and I was contacting both of them -I was making and receiving calls from our customers to schedule shipments and get their addresses-The shipments of (B2C) were from Businesses to customers, and I was contacting the customers only-Some of our business were Banks not E-commerce companies, I was communicating with the clients to make sure that some of the papers required by the bank were available with the client so that we could send their shipments, which were (Credit cards, debit cards and checkbooks).

  • Quality Assurance Specialist

    Feb 2020 - Oct 2021

  • Customer Service Specialist ( C2C )

    Feb 2019 - Feb 2020

  • Customer Service Specialist ( B2C )

    Apr 2018 - Feb 2019