Ejayce Bond

Experience

• 

  IHG Hotels & Resorts

  Jan 2005 - now

  Responsible for the global launch and on-going maintenance of proprietary tools supporting Revenue and project management in an Agile environment.- Secure annual funding for products - Create cost saving solutions for business partners.- Responsible for functional application design and key system components including Design,Usability, UAT, Adoption.- Create user stories with clear and measurable acceptance criteria- Create Product Road map and long term strategic vision- Pilot new features and solutions across all regions- Collaborate with Development team to create design solutions that will enhance the userexperience.- Prioritize enhancement requests, define scope and gain consensus with global partners.- Responsible for final interpretation of customer research and behavioral data on consumerinteraction- Provide technical design guidance to Developers for internal and external system interfaces.- Act as SME to provide a single point of contact for Development to ensure clarification of orchanges to documented business requirements.- Manage Global Hotel Opening Program in order to maintain established ways of working, framework, and global consistency within IHG.- Facilitate annual summits to unify global business teams, share operational bestpractices and establish the future vision for the product.- Create implementation plans to include: Key milestones & tasks, SWOT analysis, training &communications plans, success criteria, baseline metrics, post release metrics, release notes,and launch dates for phased releases. Show less • Responsible for decommissioning former NHOP tracking system & launching new global tool: data migration, archiving, training, communications & marketing.• Act as the primary liaison between the NHOP Manager and all internal partners (i.e. Franchise Sales, HPS, Priority Club, Property Improvement Consultants, Quality Consultants, IT) to ensure a consistent line of communication throughout the pre-opening process. • Develop and manage NHOP Support department. ( Atlanta and Manila based)• Recommend and execute process improvements procedures for New Hotel Openings.• Manage Call and CRM tracking. Organize outbound call campaigns.• Co-Chair OnBoard Program meetings, create agenda items, ensure all actions are addressed in timely manner with stakeholders, and provide recommendations based on trends. Show less

  • Manager,Global Product Management

    Jan 2010 - now

  • Manager, New Hotel Openings

    Jan 2007 - Jan 2010

  • Specialist, New Hotel Openings

    Jan 2005 - Jan 2007