Thomas M.

Experience

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  Greggs

  Sept 2011 - Aug 2012

  Sales Team Member

  I focused on customer satisfaction and repeat business, maintaining high standards of food safety. I took an independent approach and was always willing to take on additional responsibilities, going above and beyond to ensure the smooth operation of the business. •Assumed supervisory responsibilities as needed to support both the team and management across a network of local stores •Acquired comprehensive understanding of store operations from store opening to closing •Gained an eternal devotion to the great Greggs sausage roll Show less

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  PHILORI CARE LIMITED

  Sept 2012 - Jan 2015

  Support Worker

  While also completing an apprenticeship I supported individuals living with mental health conditions by providing assistance with their finances, social activities, medication, and employment with the goal of enabling independent living. My work required a patient, empathetic, and supportive approach to help clients achieve their goals. •Took on the role of key worker for three clients on a rotating basis, assuming responsibility for their care and supporting their progress towards greater independence •Successfully completed an apprenticeship program in Health and Social Care, achieving Level 2 and subsequently advancing to achieve Level 3 qualification, •While essential to this job role in particular, the position provided me with valuable perspective on the significance of communication, patience, and empathy as essential learned and honed skills in any profession. Show less

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  Greggs

  Aug 2015 - Feb 2016

  Sales Team Member

  I focused on customer satisfaction and repeat business, maintaining high standards of food safety. I took an independent approach and was always willing to take on additional responsibilities, going above and beyond to ensure the smooth operation of the business. •Assumed supervisory responsibilities as needed to support both the team and management across a network of local stores •Acquired comprehensive understanding of store operations from store opening to closing •Gained an eternal devotion to the great Greggs sausage roll Show less

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  Wickes

  Sept 2016 - Jun 2021

  In this previous position I allocated kitchen and bathroom installers to customer orders based on their skill sets and managed their diaries. I processed installer payments and arranged non-emergency and emergency remedial work as required. I ensured legal paperwork was up to date to guarantee regulatory compliance and maintained excellent communication with both installers and customers. •Appointed as the project lead for a department-defining initiative that expanded from a team of two, including myself, to a team of ten, eventually becoming the cornerstone of the department •Acquired valuable supervisory experience while serving as the project lead, by developing processes and training a team from inception •Received multiple awards for outstanding performance, including recognition for consistently exceeding expectations in daily responsibilities, demonstrating exceptional initiative and dedication, and providing exceptional support to team Show less During my time in this role, I was the first point of contact for new customers, providing information and booking design appointments across Great Britain. I resolved complaints, handled general enquiries, and was responsible for upselling products and services. My focus on customer satisfaction ensured repeat business and positive word-of-mouth. •Ranked as one of the top performers for eighteen consecutive months in terms of total sales •Designated as the primary user of a newly implemented system based on demonstrated technical aptitude and proficiency with relevant technology •Received two accolades recognizing exceptional performance in total sales and customer service excellence •Selected to provide assistance to various departments owing to remarkable flexibility and adaptability, resulting in a distinctive and comprehensive view of the company's operations Show less

  • Installation Customer Service Administrator

    Aug 2018 - Jun 2021

  • Customer Service Representative

    Sept 2016 - Aug 2018
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  Carlisle Construction Materials

  Jun 2021 - Apr 2023

  In this role I manage projects from start to finish, collaborated across departments, and utilized data analysis to drive process improvement initiatives. I am responsible for producing and analysing data, as well as overseeing systems improvements to ensure efficient operation. •Utilised ability to rapidly acquire new skills to develop my abilities on Excel to a high proficiency, •Enhanced my ability to process code by learning the legacy language Foxpro, •Successfully been involved in projects to enhance or update a sweeping range of processes within the business •Independently mapped new processes with system side management to increase efficiency and reduce cost Show less During my time in this position, I was responsible for managing customer accounts, handling general enquiries, and resolving complaints. I arranged deliveries and collections, processed payments, and trained new staff to ensure consistent quality of service. I took ownership of the customer experience and was committed to delivering excellent results. •Assumed ownership of critical customer accounts, cultivating and sustaining a favourable business-to-business partnership, •Acquired in-depth knowledge of customer requirements and unique product offerings, delivering exceptional and personalized customer service, •Demonstrated the ability to independently manage a high-volume workload while delivering prompt and top-quality customer service, •Rapidly acquired expert-level knowledge of the entire customer journey, from initiation to completion. Show less

  • Data Manager

    Feb 2022 - Apr 2023

  • Customer Service Administrator

    Jun 2021 - Feb 2022
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  Carlisle® Construction Materials Europe

  Apr 2023 - Jun 2023

  SAP Consultant
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  PGL Travel

  Jun 2023 - Oct 2024

  Systems Administrator

  During my time in this position, I am responsible for managing financial systems, handling user enquiries, and implementing system improvements. I support system users, processed technical requests, and collaborate on projects to ensure seamless operations. I took ownership of system management and was committed to delivering excellent results.• Managed the purchase-to-pay system with over 300 active users, ensuring seamless integration with accounting and reporting systems.• Handled a wide range of user enquiries, including technical issues, access rights, system development, onboarding, and training.• Developed support documentation and mapped processes to improve system efficiency.• Utilized Power Automate, Power Query, and Excel to enhance reporting processes and systems through small-scale projects.• Played a key role in a major finance systems update, collaborating with consultants from three external companies.• Ensured project milestones were met and kept all internal stakeholders informed and updated.• Conducted comprehensive testing of system implementations and reported progress to the head of the department. Show less

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  PGL Beyond

  Oct 2024 - now

  • IT Systems Analyst - External Systems

    Mar 2025 - now

  • Finance Systems Analyst

    Oct 2024 - Mar 2025