Peter Makram

Experience

• 

  Etisalat Misr

  Mar 2015 - Apr 2018

  Senior Sales

  - Senior Sales Executive,o Report directly to the store managero Manage and monitoring sales team and sales during shifts o Plan and organize weekly schedule for branch salespersons (shifts/leaves)o Handling customer complaints and issues as second line supporto Work with a team to manage warehouse and inventory trackingo Help to leverage sales skills for new agents by training them branch system and processes o Interpreted Gap Analysis for branch performance including Sales trackingo Handling main quality tickets o Achieve 104.8 % in 2017 Appraisal - Sales Executive, o Achieving and exceed given monthly targets and goalso Handle issues and customer complaints o Maintain basic friendly attitude with customers at all time o Handling all paper work that is reported to the different departmentso Handle and count cash and other payments Show less

• 

  NougatAd

  May 2018 - Feb 2019

  o Preparing and updating employment records related to hiring, transferring and terminatingo Explaining human resources policies, procedures, laws, and standards to new and existing employeeso Ensuring new hire paperwork is completed and processedo Dealing with the governmental insurance and the workforce officeso Follow the attendance of the employees, calculating the overtime and preparing the payroll sheeto Measure the creativity work with for new employees, and measure KPI's for educational plan for existing employees Show less

  • HR Specialist

    May 2018 - Feb 2019

  • Senior Sales Executive

    May 2018 - Feb 2019
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  Maamoon Est.

  Mar 2019 - now

  HR and Operations Manager

  o Hiring process end-to-end.o Create and publish job ads in various portals.o Searching for qualified candidates, filtering their CVs/applications, Phone screening, Scheduling interviews, arranging hiring formalities.o Maintain a database of potential candidates for future job openings.o Ensuring new hire paperwork is completed and processed.o Maintain records of personnel-related data (Employees database, Vacation balance, Turnover rates etc.)o Explaining human resources policies, procedures, laws, and standards to new and existing employees.o Dealing with the social insurance offices and government's medical insurance offices and the workforce offices.o Follow the attendance of the employees.o Preparing the payroll sheet.o Follow up on all import operations (suppliers- customs- banks).o Follow up on licensing procedures for shops.o Facing and solving problems facing employees and customers. Show less