Paul Mulinge

Experience

• 

  East African Breweries Ltd

  Apr 2012 - Jul 2012

  IT Intern

  Computer service and maintenance, networking and performing backups.Applying operating system updates, patches, and configuration changes. Installing, assembling and configuring computer hardware and software, network infrastructure and peripherals such as printers.Troubleshooting computer systems; hardware and software, e-mail and network.Helpdesk support.

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  Computech Limited

  Nov 2012 - May 2014

  Microsoft Technical Engineer

  Consulted with client companies to provide Microsoft solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.

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  HF Group

  Jun 2014 - Aug 2016

  Infrastructure Administrator

  Administered and monitored the Windows environment, LAN, WAN, VPN, the Virtualized environment, Network security, Exchange servers, O365, AD, DNS, DHCP, WSUS, Wireless network, Load Balancers, High Availability, and Disaster Recovery.

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  Institute of Advanced Technology(IAT)

  Sept 2016 - now

  Corporate Technical Instructor

  Provide hands-on training tailored for the production environment to corporate IT departments on crucial technologies like Microsoft Windows Servers & System Center, VMWare, Virtualization, and Cloud Computing.

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  Ramco Group

  Nov 2016 - Sept 2017

  L2 Enterprise Support Engineer

  Senior Level 2 Engineer in charge of managing and maintaining the virtualized server environment, ensure maximum uptime, and support 1,200+ desktop users. Evaluate, monitor, and enhance the IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity. Also, act as an escalation point and trainer for level 1 engineers and interns.

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  Panesar's Kenya Ltd

  Dec 2017 - Sept 2018

  IT Consultant

  Contracted to set up a fully functioning IT department with the relevant systems and procedures to support business operations.

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  Virtual CIO Limited

  Oct 2018 - Dec 2019

  Technical Services Team Lead

  Develop and provide solutions and procedures for best practice implementations to customers. Set standards, installation guidelines, maintenance and verification/auditing documentation of systems solutions, as well as providing technical support to customers regarding ongoing solutions.

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  Xara Computers (XC360)

  Jan 2020 - Jun 2021

  Tier II IT Consultant

  • Recruited as a Tier 2 Support Engineer to provide escalated support and resolve tickets that Tier 1s are unable to resolve in a timely manner.• Responsible for onboarding new managed services clients.• Take part either as a team or solo in project planning, implementation and support.• Create, Update and Respond to ticket requests either via email or phone.• Perform advanced troubleshooting and updating knowledge bases articles with solutions performed.• Recognize and escalate difficult technical issues to appropriate senior resource.• Able to multi-task and work on different issues at the same time.• Respond to emails and phone calls with professional and timely responses.• Provide world class customer service while helping customers.• Handle incoming tickets and provide clients with updates. Show less

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  Liteserv Global Ltd

  Jul 2021 - now

  Information Technology Infrastructure Consultant

  • Provide technical, business consulting and product expertise to customers enabling comprehensive solution to be delivered to the market• Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications• Determine the scope of the implementation technology solution and the resources required to successfully complete• Identify use cases, roles and other business requirements for each project• Develop/code technology solutions to clients for integrations, product extension and enhancements• Ensure sales, account management, and support have appropriate tools to sell and support the Professional Services offerings including the creation of customized workflow and system data flow diagrams• Produce and manage client-facing documentation• Conduct implementation pilots and help customer envision final solution• Train new clients on the essentials of systems to get them started on implementations• Ensure timely and accurate billing in coordination with Finance Department• Identify areas for process improvement within the Professional Services organization and make recommendations to Management• Produce technical proposals• Develop risk mitigation plans Show less