James Bates

Experience

• 

  Palm Beach County Sheriff's Office

  May 1983 - May 1985

  Deputy Sheriff
• 

  United States Air Force

  May 1985 - Jun 1991

  Law Enforcement Specialist / K9

  Law Enforcement Specialist / K9Explosives Detection Dog Handler

• 

  Motion Industries

  Aug 1997 - Apr 2005

  Operations Analyst Corporate Trainer/ Operations Manager

  Provided on-site training on leadership, sales, and company operating systems to managers and assisted them in identifying problems and solutions to increase efficiency and profitability. • Analyzed monthly P&L reports and operating statistics and made recommendations for increased efficiencies, expense reductions and profit increases. • Created operations and training materials for use in a classroom environment. • Taught various classes related to operations management, sales, software, and business conversion processes. • Assisted the IT department in testing new software modifications prior to release to facilities and branches. • Sales representative responsible for processing customer quotes, orders to fulfill customer requirements. Operations Manager Responsible for the administration of a $ 6.9 million sales office including personnel management, outside sales, inside sales, accounts payable/receivable, shipping and receiving, inventory management, budget/forecasts, and customer relations issue resolution. • Implemented new processes and procedures to increase efficiencies by reducing waste, expense reduction, and inventory management. • Utilizing P& L analysis and process review increased branches profit margin by 29.5%. • Division liaison for software application upgrades providing on-site training and assistance to new Operations Managers and other branch personnel. Show less

• 

  Swanson Services Corporation

  Aug 2005 - Oct 2014

  Executed the sales and operational strategy of five Service Centers located in the southeastern United States with annual sales of $ 26.5 million dollars. Responsible for sales and operating performance including business development, sales management, client retention, government contract performance and compliance, P&L responsibility, fleet management, and inventory control. Mentored and Coached (5) Regional Sales Managers, (5) General Managers, (6) System Resource Managers, as well as 250 Hourly indirect reports.• Scrutinized the revenue generated by clients to improve their return-on-investment and increase it by 70 to 80% based on services provided. • Maintained excellent partnerships with local sales, management, and clients to insure maximum customer service levels were achieved. • Facilitated weekly training teleconferences for sales and management.• Negotiated and facilitated resolutions to client issues and rebuilt relationships increased customer retention by 75%. • Oversaw the RFP/Bid proposals process to government agencies through generating and approving profitability performance documents, won approximately 75% of the proposals. • Facilitated management of policies related to servicing and repair of company owned ATM kiosks.• Provided direction to the regional sales, management and technical staff ensuring the necessary resources were deployed to insure customer satisfaction. Show less Managed the Birmingham Service Center and serviced clients in Alabama, Mississippi, and Florida with annual sales of $ 7.2 million dollars. Mentored and Coached Regional Sales Manager, Client Relations Manager, System Resource Managers as well as 30 indirect reports.• Increased client base by 300% through a consultative sales approach.• Improved client satisfaction by selling new services to improve operations and increase efficiencies by 200%.• Provide individualized on-site training for new and existing clients on all areas of the company software. • Insured proper accounting standards and practices are in accordance with the Alabama Examiners recommendations. • Facilitated policy for managing funds and deposits from company owned ATM kiosks.• Actively performed Human Resource related tasks in varied locations located throughout Alabama. • Through P& L review and labor cost analysis successfully reduced operating expenses by 35%.• 2006 / 2007 Technology Sales Award Show less

  • Vice President Operations

    Aug 2010 - Oct 2014

  • General Manager

    Aug 2005 - Sept 2010
• 

  Brothers Correctional Services

  Nov 2014 - Nov 2016

  Regional Sales Operations Manager

  Utilizing a consultative sales approach and disciplined follow up strategy to build lasting relationships to build B2B partnerships related to the Correctional environment.• Multi-state territory management, outside sales, and team building. • Large scale project management for multiple states.• Technology implementation and design experience.• Progressive marketing, forecasting, presentation, bid and proposal response strategy experience. • Generated new leads, and new consultative sales within territories to expand business opportunities.• Facilitated repairs for company owned ATM Kiosks.• Tasked with generating and writing all company self-generated, RFP, and BID proposals following required specifications. Show less

• 

  Long Lewis Ford - Lincoln

  Mar 2017 - now

  Commercial/Retail Sales Manager

  Provides customers with information on new advancements, trends in technology development and product features.• Achieve and maintain the highest levels of customer service and satisfaction.• Maintained detailed record of individual customers' buying habits and preferences.• Contacted customers to notify them of special sales through email, direct mail and phone campaigns.• Resurrected inactive accounts through consistent sales and follow-up calls.• Developing loyal customer base and increased sales volume through personal attention to customers.• Measurably improved dealership's overall customer retention.• Meets and exceeds monthly sales goals.• Trainer for new and existing staff in utilization of CRM and Sales tools.• Customer Satisfaction Index (99.8%)• Customer Satisfaction Leader - 2018 • Rookie Sales Leader (Jan, Mar, Aug, Sept, Oct, Nov, Dec 2018)• CRM and Sales Trainer• Certified Commercial Account Manager Show less