Marcelo Azevedo

Experience

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  Secretaria de Estado de Fazenda do RJ

  Nov 2009 - Aug 2011

  Administrative Assistant

  Administrative Assistant with a focus on asset management of desktops, laptops, and printers.I was responsible for managing and updating IT equipment, collaborating closely with the IT department on the modernization project for old computers. I carried out the replacement of outdated equipment with new ones under leasing contracts, ensuring operational efficiency and continuity.I assisted in organizing and continuously updating the equipment inventory, coordinating the replacement requests for IT items submitted via the ticketing system, ensuring precise and efficient control.My daily interactions with the IT department at SEFAZ sparked a strong interest in technology. This experience motivated me to transition from the administrative field to the IT sector, where I gained valuable knowledge about computer hardware, broadening my technical expertise. Show less

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  Harsco Environmental

  Dec 2014 - Dec 2016

  IT Technical Support

  During my internship at Harsco, I started my career in the technology field as an intern on the IT team, providing user support and managing the company’s IT infrastructure.I was responsible for handling IT requests and contributing to the improvement of the team's metrics through the application of ITIL methodologies, optimizing processes and ensuring efficient service delivery.I had the opportunity to work with highly skilled professionals, which allowed me to gain hands-on experience in a variety of topics, including operating systems (Windows and Linux), networks, hardware, and develop an enhanced analytical ability to solve problems efficiently. Show less

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  Terrana Combustíveis

  Jan 2017 - now

  IT Infrastructure Analyst
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  World Kinect

  Jan 2017 - now

  IT Operations Engineer

  Currently, I am a member of the Global IT Operations team at World Kinect, focusing on supporting the demands of the offices in Brazil (Terrana Combustíveis, Colt Aviation, and Kinect Energy). In this role, I manage IT infrastructure and coordinate projects to ensure the continuity and efficiency of IT services.I work with globally distributed IT teams, providing analysis, troubleshooting, maintenance, and repair of computer systems and software, ensuring efficient and continuous operations Show less