David (Ryan) Rivera

Experience

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  JD Finish Line

  Jul 2008 - Nov 2011

  Assistant Retail Sales Manager

  Assisted in daily store operations, executed, and exceeded company sales standards and initiatives Developed and maintained relationships with store manager, sales associates, supplier reps, and customers Interviewed and trained sales associatesImplemented all aspects of daily shift management, including customer relations, inventory control, stock room, till/point of sale, procedural tasks and paperwork, visual merchandising, opening, and closing store.Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences Show less

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  Angi

  Nov 2011 - Aug 2022

  Identified expansion opportunities for professional contractors within network to help increase sales revenue as well as providing value to contractors, by highlighting additional prospects available in their service areaBuilt and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms Evaluated client needs and developed tailored solutions to increase positive customer ratingsFacilitated client satisfaction and renewed customer relations to drive growth Developed and implemented strategies to increase client retention Show less Worked on developing pilot team that focused on booking appointments between homeowners and service professionals Assisted in establishing Key Performance Indicators for operations, which included productivity talk time, outbound dials, conversion rate with new booking product, quality assurance scores, holding advisors accountable to company's customer service standards by providing feedback on daily interactions with customers.Volunteered to help with special projects of varying degrees of complexityRemained solutions-oriented in face of complex problems to assist management and overall business directionPlanned and coordinated logistics for campaign launches in different markets and collected profit information to assist in successful aggressive national launch schedule Show less Worked with homeowners across country on large scaled and high valued home improvement projects by making outbound calls to homeowners who submitted service request by leveraging existing network of Service Providers to find best fit and value for each projectAdditionally, asked probing questions to gather information about other projects needed around home to create new service requests and helping connect to more Service Providers.Provided productivity training sessions for 8 new team members Show less Kicked off projects by responding to inbound leads from homeowners who have requested services while consulting and advising on projects to win business of homeowner averaging 120+ inbound calls dailyCoordinated high volume of home improvement projects by providing homeowners with service professional outreach.Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clientsConducted training and mentored team members to promote productivity and commitment to friendly service Show less

  • Opportunity Team Account Manager

    Jan 2017 - Aug 2022

  • Instant Booking Specialist

    Jan 2016 - Jan 2017

  • Project Advisor

    Jan 2013 - Jan 2016

  • Homeowner Customer Care Inbound

    Nov 2011 - Jan 2013
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  UPS

  Nov 2022 - Jan 2023

  Seasonal Warehouse Worker/Package Handler

  Consistently lifted materials weighing as much as 50 poundsLoaded, unloaded, and moved material to and from storage and production areasCollaborated with various departments to manage timely delivery of orders and avoid delays Followed orders precisely for correct items, sizes and quantitiesKept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by

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  AutoNation

  Jan 2023 - Apr 2023

  Service Advisor

  Pleasantly greeted customers and asked open-ended questions to better determine needsDeveloped estimates by costing materials, supplies, and labor and interpreted diagnostic results to provide accurate repair recommendationsSuggested additional services to customers in order to meet upsell goalsPromoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly Met customer call guidelines for service levels, handle time and productivity Show less

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  Care.com

  May 2023 - Sept 2023

  Marketing Solution Specialist

  Proactively built client relationships while consistently achieving revenue objectives interact with small to medium size business owners, to offer marketing solutions to help build customer base and achieve business goals. Managed over 100 calls per day.Maintained accurate information on each account in sales automation system while closely working management team to analyze sales and financial metricsRecommended new products and services to customers and resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratingsScheduled appointments for further services to optimized operational productivity and collaborated with staff to share and implement process improvementsExecuted on-time, under-budget project management on complex issues for senior leadership Show less

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  Molson Coors Beverage Company

  Oct 2023 - Mar 2024

  Bottle and Keg Specialist

  Responsible for startups, shutdowns, product changes, line troubleshooting, problem solving, preventative maintenance, clearing jams, and cleaning & sanitation of all equipment on assigned line while maintaining safety proceduresEnsures all processes are completed to meet product quality, bio, company and Bureau of Alcohol, Tobacco and Firearms (BATF) standards as well as customer satisfaction goals and inspects incoming materials on continual basisUtilizes appropriate personal communication and interaction skills required to work with others in team-based environment to achieve team's KPI's as well as Department, Plant, and Company goalsAdhered to standards of quality and service as well as all compliance requirements Show less

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  Caliber Window

  Mar 2024 - now

  Window Installer

  Improved customer satisfaction by ensuring proper installation and maintenance of windows in residential homes.Increased project efficiency by accurately measuring window spaces and following installation guidelines.Enhanced team productivity through effective collaboration and communication during window installations.Streamlined installation process, resulting in faster completion times for clients.