Amit Kumar

Experience

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  Times OOH

  Apr 2008 - Nov 2008

  Sales Executive

  Responsible for outdoor space selling for retail Industry clients. Maintaining client’s data, Negotiation on property rates as well as term & conditions, Type of advertisements etc.

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  EXL

  Dec 2008 - Feb 2018

  Subject Matter Expert - US Insurance (Premium Auditing, Underwriting, Property & Casualty)

  Migrated 3 successful P&C projects along with training huge number of resources. Prepared DTP, SOP, SIPOC, COPIS and Flow Chart for the process. Prepared complete training plan along with assessments. Provide individual / team level feedback and identify any training needs. Help process excellence team to create quality parameters on self migrated projects. Ensure smooth delivery of the project. Support the process until business as usual stage. Manage client interactions and disputes until process is stable. Involved in end to end transition, training, Preparing quality parameters with PE team till business as usual. Show less

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  Champ Info Software

  Feb 2018 - Sept 2019

  Assistant Manager

  Responsible for delivering entire US Staffing project against agreed scope, budget, schedule & customer expectations. Doing this whilst supervising, directing & motivating teams of multi-discipline employees. Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance. Escalating promptly any issues that may impact operations.Producing stage plans, highlight reports, risk logs, requests for change etc. Providing strategic direction during the implementation stages. Managing client expectations by ensuring the delivery of the highest quality service. Acting on client feedback. Monitoring staff & team performance. Show less

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  Provana

  Sept 2019 - Apr 2020

  Operations Team Lead

  Responsible for managing the portfolio of clients.Responsible for client interactions through daily, weekly, bi-weekly or monthly calls.Take care of overall client management and act as single point of contact for all first level communication (written or Oral).Client Relationship building.Primary focus on CPM / SLA.Analyze various reports including process dashboards & team performance reports.Timely Submission of operations review.Drives innovation and process improvement.Attain SLA through effective management of the daily operations of the team.Motivate team members through effective management, career development & implementation of reporting mechanism.Manage attendance and incentives of the team.Perform feedback sessions with team.One to one relationship building. Show less

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  Trivium

  Nov 2020 - now

  Operations Manager

  Manage a team of Back Office operations staff and ensure smooth running of the Backoffice, with Leadership quality and business attention. Managing multiple processes and ensured delivery of tasks within timelines, Decision-making capability and computer understanding. Ensure ownership for workplace (resolution of all admin, tech issues, HR etc.) Set up and sustain a robust quality and training framework within departments & respective team members. Increase people engagement, ensure communication and feedback. Making sure that all Standard Operating Procedures (SOP) are up to date and ensure Task performed as per the standard process. Ensure quality processes followed thoroughly in all departments using checklist standards. Managing and improving the functional processes, policies, and techniques in assistance of the company’s objective. Show less