Danielle Geiser

Experience

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  JCPenney

  Jun 2010 - Aug 2011

  Sales Associate

  • Efficiently completed tasks under little supervision• Collaborated with a team to organize, and maintain department• Worked one-on-one with customers to find products to meet their needs

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  Ball State University

  Feb 2013 - May 2015

  • Worked one-on-one with students and staff to solve their technology related issues• Collaborated with university networking department to fix network issues campus wide • Maintained labs throughout campus• Set up and took down equipment in campus computer labs • Made hundreds of calls resulting in thousands of dollars raised for the University• Spoke with alumni to strengthen relationship to university and gather information• Utilized time management to professionally complete as many calls as possible per shift

  • Computer Service Technician

    May 2014 - May 2015

  • Student Caller

    Feb 2013 - May 2014
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  The Hartford

  Jun 2015 - Apr 2016

  Associate Claim Representative

  • Personally handled hundreds of automotive accident claims in a fast paced environment • Achieved the top ranking in the department for customer service• Assisted people in stressful situations to ensure their claim was handled efficiently• Responded to customer phone calls, mail, and email in a timely manner with limited supervision• Worked both independently and with a team to meet short term and long term goals

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  Kizuki Ramen & Izakaya

  Apr 2016 - Jun 2018

  General Manager

  • Improved monthly sales by 20% on average compared to previous • Strove for constant employee and customer satisfaction• Maintained inventory and contacted vendors to order supplies • Led by example to promote a positive work environment• Hired and trained new employees to work to their fullest potential• Created weekly schedules according to employees needs and company budget• Worked with owners to improve marketing strategies, profits, and employee satisfaction• Resolved employee and customer complaints Show less

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  Delicia Restaurant

  May 2018 - Dec 2018

  Server

  • Provided excellent customer service on a fine dining scale• Worked in a fast paced environment• Attentively communicated with customers to ensure the best possible experience

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  Blaizing Academy

  Aug 2019 - Sept 2023

  • Led students through an intensive bootcamp style Web Development course covering JavaScript, React, Express, and Node• Instructed students of varying experience levels• Created, researched, and maintained JavaScript curriculum• Researched various technologies to expand coding knowledge and improve instruction• Reviewed and gave feedback on student coding projects• Debugged projects with students• Taught in a highly engaged, hands-on learning environment• Acted as Project Manager for immersive student projects to help coordinate dev lifecycle• Facilitated student code reviews through all phases of the program including student use of asynchronous programming, DOM, React, Node, and Express• Mentored and trained next generation instructors Show less

  • Web Development Staff Instructor

    Jan 2020 - Sept 2023

  • Learning Assistant

    Aug 2019 - Jan 2020
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  Indiana Farmers Insurance

  May 2022 - Dec 2022

  Web Developer

  • Identified and resolved issues in a complex codebase • Contributed to source code created by other developers• Self directed learning of VB, C#, and additional technologies• Collaborated with QA team to ensure all tasks were resolved as requested• Worked with a small team under a Scrum Master in a two week sprint Agile environment• Used manager and peer feedback and code reviews to identify and resolve concerns within the application• Wrote SQL queries to retrieve data from a relational database• Used TFS as a project management tool• Performed smoke tests in test and production environments to ensure quality deployments Show less