Shehani Nawinna

Experience

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  Main Street Doctors

  Jan 2019 - Jul 2019

  Receptionist

  • Helping and aiding patients book appointments to see the doctor at particular times• Updating the best practice database with patients’ details• Ensuring patients who book online, are correctly submitted without false information• Duties included; faxing, mailing, follow ups of patients, emailing, updating spreadsheets, and organising meetings, use of eftpos machine• Maintain the standard of presentation of the clinic and preventing OH&S hazards for patients, staff and doctors. Show less

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  Commonwealth Bank

  Aug 2019 - Apr 2020

  Customer Service Representative

  • Assisting customer with enquiry and ensuring that by the end of the enquiry the customer is confident with the given answer - covering all guidelines to ensure customer is satisfied with the service.• Every call being as proactive, efficient and as simple as possible because time is a key factor that is also tested with every call. • Duties included; follow ups assigned of customers, call backs to certain customers in need of assurance/ informing of update on recent enquiries, lodging disputes, lodging feedback/complaint on customer behalf. • At Team meetings and at coaching; actively listening and creating goals to make future calls better and to become a better agent, connecting with customers on every call. Show less

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  Australian Taxation Office

  Feb 2023 - May 2024

  IT service officer
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  Datacom

  Sept 2024 - now

  EUX Analyst/ Technician/ Admin