Dmytro Chornyi

Experience

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  IDEXX

  Jan 2019 - Jan 2021

  Customer Service Support Specialist

  Responsibilities:- Provided customer and technical support via email and chat for IDEXX SmartFlow and IDEXX NEO products, assisted every customer promptly and answered questions completely to maximize service opportunity;- Converting forms from PDF/Word/JPEG to Digital;- Creating and converting treatment templates/anesthetic sheet templates for Veterinary Practices;- Manually software testing and detecting the unexpected behavior of the app (bugs);- Account Management

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  Aviacontact.com

  - Apr 2018

  Booking Agent

  Responsibilities:- Making changes to existing reservations:- Cancel/change tickets.- Booking additional services (luggage, meals, seats reservations etc).- Updating passenger's details.- Handling schedule changes- Handling other travel related requests (connected with direct airline communication, contacting airlines, etc).

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  Smart Flow

  - Nov 2019

  Customer Service Specialist

  Responsibilities:- Delivered an exceptional customer service experience for the SmartFlow customers, resolved issues and shared the benefits of additional services; - Promptly responded to emails and resolved customer inquiries; - Converting forms from PDF/Word/JPEG to Digital;- Creating and converting treatment templates/anesthetic sheet templates for Veterinary Practices;- Account Management;- Manually software testing and detecting the unexpected behavior of the app (bugs) Показати менше

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  Omilia - Conversational Intelligence

  -

  Technical Support Engineer

  Skills: Web Applications · Postman API · Kibana · Jira · Grafana · Confluence · Slack · Jenkins