Dmytro Chornyi

Dmytro Chornyi

Customer Service Support Specialist

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location of Dmytro ChornyiUkraine

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  • Timeline

  • About me

    Customer and Technical Support Specialist/ Junior Software QA Tester/ Translator/ English teacher

  • Education

    • National University of Life and Environmental Sciences of Ukraine

      2014 - 2016
      Master's degree Business Administration and Management, General
    • National University of Life and Environmental Sciences of Ukraine

      2010 - 2014
      Bachelor's degree Linguistics
  • Experience

    • IDEXX

      Jan 2019 - Jan 2021
      Customer Service Support Specialist

      Responsibilities:- Provided customer and technical support via email and chat for IDEXX SmartFlow and IDEXX NEO products, assisted every customer promptly and answered questions completely to maximize service opportunity;- Converting forms from PDF/Word/JPEG to Digital;- Creating and converting treatment templates/anesthetic sheet templates for Veterinary Practices;- Manually software testing and detecting the unexpected behavior of the app (bugs);- Account Management

    • Aviacontact.com

      - Apr 2018
      Booking Agent

      Responsibilities:- Making changes to existing reservations:- Cancel/change tickets.- Booking additional services (luggage, meals, seats reservations etc).- Updating passenger's details.- Handling schedule changes- Handling other travel related requests (connected with direct airline communication, contacting airlines, etc).

    • Smart Flow

      - Nov 2019
      Customer Service Specialist

      Responsibilities:- Delivered an exceptional customer service experience for the SmartFlow customers, resolved issues and shared the benefits of additional services; - Promptly responded to emails and resolved customer inquiries; - Converting forms from PDF/Word/JPEG to Digital;- Creating and converting treatment templates/anesthetic sheet templates for Veterinary Practices;- Account Management;- Manually software testing and detecting the unexpected behavior of the app (bugs) Показати менше

    • Omilia - Conversational Intelligence

      -
      Technical Support Engineer

      Skills: Web Applications · Postman API · Kibana · Jira · Grafana · Confluence · Slack · Jenkins

  • Licenses & Certifications