Taylor Novello

Experience

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  Starlight Cleaners

  May 2008 - Aug 2014

  Customer Services

  Develop positive customer relationshipsResolve any conflicts that may arise in the operation of the businessWork efficiently and shift priorities as needed Operate computer system to accurately track orders and maintain financial aspects of the business

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  University of South Florida

  Sept 2012 - May 2015

  Student

  Participated on the dance team as a USF Sundoll for two years, participate in various service days including Gandhi Day of Service, Dance Marathon, and Stampede of Service. Graduated cum laude with a bachelors in psychology and minor in sociology.

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  On Your Toes

  Oct 2014 - Jun 2015

  Retail Sales

  Welcome and interact with customers with professionalism and poise Multitask effectively in a busy environment by scheduling appointments, assisting multiple clientele in person and via telephone, and coordinating seamlessly with other staff members Document and price inventory with precise attention to detailMaintain careful organization of merchandise and store

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  Pro Tapes and Specialities

  Nov 2015 - Feb 2016

  Human Resource Intern

  Maintain and organize employee recordsUtilize confidential employee information to create and update salary reports, merged documents, and spreadsheetsProvide administrative support to HR manager including distributing mail, printing/copying documents, collecting employee documents and inputting data

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  True & Associates

  Feb 2016 - Dec 2020

  Manage client book of business for annual renewals and daily servicing Build and maintain strong relationships with clients and carrier representatives Provide marketing, tracking, and research information and maintain accurate files in Account Management System. Discover prospects for new business through leads, networking, and databases Meet with clients and carrier representatives to yield best fits for both partiesCreate and assemble grids and proposals that aid in best-fit client-carrier selectionMentor and train new employees on company procedures and AMS (EPIC)

  • Small Commercial Account Manager

    Jun 2020 - Dec 2020

  • Commercial Lines Assistant

    Feb 2016 - Jun 2020
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  Lamb Insurance Services

  Jan 2021 - now

  Select Business Manager

  Enforce strong, trusting client relationshipsProactively manage select book of business renewals and daily servicing needsAnalyze coverage for remarketing needs and account rounding opportunities