Hafsa Shaikh

Experience

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  RR Donnelley

  Jun 2013 - Sept 2013

  Administrator

  Fortune 500 global outsourcing company working with banks and other financial organisations. Constructing Letters: Main duties and tasks involved collating and sending out letters to the right clients consisting of application forms, guidance letters and requests for further evidence. Mail sorting: Collating mail into their right sectors. Data Entry: Data entry for PPI claims, which consisted of inputting data obtained through application forms and information from firms. Show less

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  Dorothy Perkins, Arcadia Ltd

  Sept 2014 - Jan 2015

  Head of Customer Experience

  • First point of contact for all clients (internal and external) • Stock management: Monitored product availability levels throughout the day & restocked products accordingly, as well as sorting and managing deliveries regularly • Kept up to date with knowledge of product and services offered in store as a brand ambassador

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  De Montfort University (DMU)

  Jan 2015 - Feb 2015

  Research and Engagement Officer

  • I was a part of the ‘DMU Square Mile Project,’ which integrates the University with the local community and schools• Social Media Skills: Building on social media skills in a working environment by using all sources of social media to present the work carried out by academics at the University • Advertisement Skills: Producing blog posts, interviews and podcasts and putting them out on social media• Event Management: Further developing this skill and aiming to present to a wide range of academics and professionals to show how DMU is benefitting the community Show less

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  Med Chambers Ltd - Imperial Medics Ltd

  Oct 2015 - Nov 2016

  Assistant Client Relations Manager

  • Remote Management at a global professional level, accounting for various time zones and working in a multicultural environment. Networked with Medical Experts in aim of joining our panel as well as cultivating and maintaining existing relationships. Negotiated with professionals, medical experts and solicitors. Made decisions, met tight deadlines and provided solutions to suit all stakeholders.• Investigated and managed stakeholder complaints and requirements. • Managed a small team producing daily figures, work allocation, and was responsible for workload/backlogs. Also led one to one meeting’s with my team and full team meetings on a regular basis. Show less

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  British Gas

  Nov 2016 - Jan 2017

  Financial Resolutions Advisor

  Resolving Payment and Billing Queries for Residential Customers andLandlord and Tenant Management

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  Travis Perkins plc

  Jan 2017 - Jun 2017

  Branch Support Adminstrator

  • Tasks included planning, allocation and scheduling to manage stock control cycles across 66 branches.• Guided resource allocation decisions by monitoring and enforcing internal controls with aim of minimising stock handling costs• Handled high volume of invoice disputes and discrepancies, maintained resource inventories to establish a controlled process in order to protect assets and limit risk

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  Santander UK

  Jul 2017 - Dec 2017

  Project Analyst

  Responsibilities included assisting the business in the discharge of the Bank’s FCA obligations • Advised customers on their underfunded/overfunded mortgage accounts and provided resolutions to their financial situations in a professional telephone manner.• Communicated the outcome and investigation stage of complaint to customers.• Analysed complaints and escalated accordingly, making relevant HMRC adjustments.• Facilitated customers and scheduled payments and refunds, investigating and prioritising cases to proceed to the next stage with the aim of satisfying the customer, meeting business needs and maintaining Data Protection. Cases involved customers with Credit cards, Store cards, Personal Loans and Mortgages. Show less

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  Grant Thornton LLP

  Feb 2018 - Feb 2019

  Corporate Research Executive & AML Compliance & Risk Analyst

  • Duties involved ensuring clients and potential clients from all member firms are in line with risk compliance, highlighting any international conflicts and anti-money laundering (AML) verifications. This included Client and Enhanced Due Diligence and KYC matters.• Researched complex corporate structures and identified any international relations to aid the relationship check process. Also reviewed high-risk clients in accordance with Financial Services and Markets Act 2000. • Carried out in-depth investigation into cases and produced Suspicious Activity Reports (SAR’s), working with the Financial Crime Team (FCT) & the Money Laundering Reporting Officer. Analysed further potential risk factors, advantages, disadvantages of clients, identifying, escalating and resolving identified sanctions or corrupt politically exposed persons (PEP). • Created reports for the Client On boarding teams including the FCT.• Regularly lead meetings on departmental process changes, protocol and ethics in aim to improve, teamwork, quality and efficiency. Also trained and ensured competence of new team members. • Performed in numerous presentations and invigilated large conferences. Show less

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  Advanced Propulsion Centre UK

  Mar 2019 - Sept 2020

  • Worked on month end process and ensured deadlines were met to support team requirements• Analysed and reconciled historical Balance Sheet transactions for audit purposes • Assisted in the production of management accounts and dealt with all audit queries • Used Sage 50 on a day to day basis to prepare all financial documents such as invoices, bills and VAT returns • Solely managed accounts payable and receivable verifying balances and rectifying discrepancies• Prepared bank, cash, purchase and sales ledger reconciliations• Prepared and processed payroll on a monthly basis with an organised and methodical approach • Undertook various projects to support development of the business & achieve departmental objectives• Maintained & satisfied records that met the requirements of the firm, government body & Generally Accepted Accounting Principles. • Debt Recovery – investigated and monitored debt independently and chased and escalated as found appropriate. Show less • Solely managed all finances for one of the projects within APC – forecasting and budgeting for £0.75 million of government funding • Ensured financial planning is effectively managed to completion, including delivery of advice and consequent administration to team members • Ensured all invoices are accurate as per work undertaken – ensuring every meniscal aspect of the project had been carried out by all 15 participants • Liaised and communicated effectively with external delivery partners and senior management• Prepared presentations on a monthly basis for management on performance and budgeting and forecasting • Led, built & developed professional connections to obtain new business referrals.• Handled client relations and established and maintained professional networks. Meeting & greeting on all events with government body (Department for Business, Energy and Industrial Strategy), participants and delivery partners as an ambassador of the company and the team. • Maintained close relations with govt. department (Department for Business, Energy and Industrial Strategy), managing their expectations with confidence and providing an accurate evidence based monthly report with honesty and integrity to show performance levels as this was essential in securing future funding. Show less

  • Assistant Accountant

    Nov 2019 - Sept 2020

  • Claims and Finance Administrator

    Mar 2019 - Nov 2019
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  FREEVA

  Jan 2021 - Sept 2024

  Finance Officer

  • Solely responsible for managing all finances for the charity.• Managing all receivables and payables to ensure strict control over income and payments. • Preparing annual accounts and managing all audit controls independently for the charity undertaking an audit for the first year. • Reporting to the CEO and Board of Directors on a monthly, quarterly and annual basis with accurate reporting and financial statements.• Created and advancing existing financial controls and reporting systems to reduce inaccuracies and improve quality of accounts. • Maintaining monthly bank reconciliations, payroll and cashflow reporting systems that are easy to navigate and analyse. • Liaising on an operational level on departmental budgeting with all managers. • Aiding the CEO in the charity’s bidding contracts and ensuring all statutory and regulatory requirements are being adhered to. Show less

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  The Tshirt Factory Europe Ltd

  Sept 2024 - now

  Finance Manager