Talk to sales Try for Free
Vinod N

Vinod N

IT Instructor

Followers of Vinod N710 followers
location of Vinod NThiruvananthapuram Taluk, India

Connect with Vinod N to Send Message

Connect

Connect with Vinod N to Send Message

Connect

  • Timeline

  • About me

    Technology Support Engineer III | Azure | Entra ID | MS Intune | AVD | Devops | Atlassian Jira | Zendesk | Linux | Application Support | Office 365

  • Education

    • GPTC Chelakkara

      2002 - 2005
      Diploma Computer Hardware Engineering

      Activities and Societies: Student Editor (Kalpanikam -wall magazine), Magazine Editorial team member (2004,2005), NSS volunteer. Interpoly General Quiz Champion - 2004,2005, 1st - Malayalam Essay writing(2005), Mime, Drama & Tabloe team member(1st), Recitation prizes

    • GBHSS Wadakkanchery

      2000 - 2002
      Plus Two Science

      Activities and Societies: Vice Captain-Cricket team Mime,Tabloe, Drama prizes, Malayalam Poem and Essay prizes

    • ICFAI University

      2015 - 2019
      Master of Business Administration - MBA Operations Management

  • Experience

    • Technical High School, Thrissur

      Oct 2005 - Dec 2006
      IT Instructor

    • Firstsource Solutions Limited

      Feb 2007 - May 2007
      Customer Support Executive

    • Sutherland Global Services

      May 2007 - Nov 2007
      Technical Support Engineer

    • Sutherland Global Services

      Dec 2008 - Oct 2012
      Senior Technical Support Executive

      Handling L1 Escalated Service Requests, Achieve daily shift wise productivity targets,Co-ordinates with Quality and Training to improve Teams operational performance, Provide feedback on problem resolution techniques and Tech knowledge to team members/Support them, Handle the floor in Shift Lead' absence,Conduct daily/weekly team/shift huddles and share all client updates/Process updates.

    • Future Generali

      Dec 2012 - Oct 2013
      Agency Organiser

      Recruit and lead the team. Train Team Members to effectively present business solutions/presentations to clients. Follow-up cases for achieving business goals. Effectively present options of Financial Management to clients/Customers.

    • Zafin Software Centre of Excellence

      Oct 2013 - Dec 2021

      Administrator - JIRA, ZenDesk tools(Application Softwares), MS Azure Administration, Office 365 Administration, Concur, Cloud Operations with Azure, Daily monitoring tasks/health checks for Client Server/s via Putty etc, Support for Projects with Websphere/Weblogic installed in CentOS, Application Deployment Support etc.Active Directory, DNS, Group Policy, Azure Portal Administration, Application support, Linux/CentOS Command line administration, Linux User Management, Installation and maintenance of Oracle 11g, 12C, WebSphere, Weblogic, Dynatrace etc in Virtual Machines. Show less

      • Infrastructure Support Engineer

        Jan 2015 - Dec 2021

      • Senior Executive, Customer Support

        Oct 2013 - Dec 2014

    • Zafin Software Centre of Excellence Pvt Ltd

      Jan 2022 - Apr 2022
      Senior Infrastructure Engineer, Support

    • Zafin Software Centre of Excellence (India)

      Apr 2022 - now
      Technology Support Engineer III, Enterprise Operations; Technology Group

      Azure, People Managements, Tools Maintenance, Vendor Management, Devops

  • Licenses & Certifications

    • Diploma in Management

      ICFAI

    • DevOps Training

      Collabera TACT

    • Red Hat Certified System Administrator

      Red Hat
      May 2013
      View certificate certificate

    • Red Hat Certified Engineer

      Red Hat
      Jun 2013
      View certificate certificate

  • Volunteer Experience

    • Team Captain

      Issued by Zafin on Aug 2014
      ZafinAssociated with Vinod N