Harry Scott

Experience

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  TKC Group Limited

  Aug 2003 - Jun 2005

  Sales Rep

  Sales and account management for several international action sports footwear and apparel brands. Product development and brand management for UK brands. Marketing team management.

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  Route One

  Jun 2005 - Feb 2008

  Hardware Buyer

  Buying and trading of sports goods for a successful online and high street retailer in Skateboarding, Snowboarding, Rollerblade and BMX.

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  Factory Media

  Feb 2008 - Aug 2009

  Advertising Manager Skateboard market
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  Netscan Group

  Nov 2009 - Jan 2012

  Support technician

  Providing customer support (1st to 3rd line) for two hosting and domain registration providers: netscanhosting.com and nativespace.com. Services and network monitoring and administration across five locations 50+ servers and our bespoke Dell/OnApp virtual data centre. Linux server administration, service configuration, backup and recovery management for shared hosting servers (LAMP: Linux, Apache, MySQL, PHP) and managed server clients. Primarily CentOS Linux, but also some Redhat, Ubuntu and Windows Server (Exchange, Tomcat etc).Producing and overseeing security and service audits of networks and internal systems.Domain portfolio and DNS management for major business clients. Customer application support, troubleshooting hosted services and applications (Wordpress, Joomla, Magento, OSCommerce etc).Email client support. Mobile devices as well as end user client software (Mail clients, FTP Clients, DNS configuration etc.) web publishing application (Dreamweaver, Visual Studio etc.) Rota management of UK based support and coordinating provision with partner company in US for 24/7 – 365 support, also covering evening and weekend shifts as required.Producing technical documentation including internal support guidance, SLA’s, user knowledge base and website technical copy. Show less

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  Volvo Construction Equipment

  Jan 2013 - Jan 2017

  Onsite Services Support Analyst

  Primary support contact for UK Construction Equipment Dealership with around 300 staff. Providing 1st and 2nd line end user support via phone, email, helpdesk and walk-ins.Supporting desktop and mobile hardware as well as local network, applications and telecom infrastructure for UK Head office and 8 depots across the UK. Service and User management of UK specific solutions.Application support for MS Office, Sharepoint, SAP, MS dynamics CRM, Adobe Creative Suite and in-house software.Designing and maintaining documentation, knowledge-base and training materials. Deploying, configuring, and replacing desktop and mobile computer hardware and phones for all UK office and sales staff. Show less

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  Ministry of Health New Zealand

  Jul 2018 - now

  • Desktop Specialist

    Feb 2020 - now

  • Service Desk Technician

    Jul 2018 - Feb 2020