Fagner Demetrius

Experience

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  Bonanza Supermercados

  Mar 2009 - Mar 2010

  Administrative Assistant

  An administrative assistant at a supermarket performs a variety of activities that aid in the efficient running and management of the company's day-to-day operations. My general activities included:Customer Service: Supermarket administrative assistants frequently interact with customers, providing assistance and information about products, services, promotions, and resolving customer issues or complaints.Sales team support: Administrative assistants provide support to sales team members, assisting with restocking products on shelves, organizing stocks and controlling inventory. They can also assist with preparing sales reports and processing payment transactions.General administrative support: Administrative assistants can perform a variety of general administrative tasks, such as ordering office supplies, preparing reports and presentations, answering phone calls and routing them to the appropriate people, maintaining expense records, and assisting with the preparation of spreadsheets and documents.Collaboration with other departments: Administrative assistants often work closely with other departments such as human resources, accounting, marketing, and purchasing. They can provide administrative support in these areas and help with communication and coordination between the different sectors of the supermarket. Show less

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  Exército Brasileiro

  Jan 2010 - Dec 2010

  Army Corporal

  A Brazilian Army soldier is a member of the Armed Forces responsible for a variety of activities aimed at ensuring the security and defense of the country. These activities may vary according to the military unit in which the soldier is inserted, his specialized training, and his occupational specialty.Basic training: Every soldier in the Brazilian Army undergoes rigorous basic training, known as "period of military instruction". During this period, they are trained in fundamental skills such as marching, physical conditioning, shooting, combat techniques, survival, among others.Weapon maintenance and operation: Brazilian Army soldiers are trained in the maintenance and operation of a variety of firearms, including rifles, machine guns, grenade launchers, among others. They learn to clean, assemble, disassemble and use these weapons efficiently and safely.Patrols and Surveillance: Soldiers can be deployed to conduct foot, vehicle, or helicopter patrols to monitor and secure designated areas. They are responsible for carrying out surveillance, detecting suspicious activities, ensuring the security of the premises and reporting any incident to higher authorities.Support in humanitarian missions: The Brazilian Army also plays an important role in humanitarian missions, both in Brazil and abroad. Soldiers can be deployed to help in natural disaster situations by providing medical assistance, distributing food and water, building temporary shelters, and providing logistical support.Ongoing training and qualification: Throughout their career, Brazilian Army soldiers regularly participate in training and courses to improve their technical and tactical skills. This includes training in urban combat, jungle operations, special operations, and more. Show less

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  Top Target Promoções e Eventos

  Aug 2010 - Jan 2011

  Sales Promoter

  As a sales promoter, I was responsible for promoting products and services, raising awareness of the brands I worked with, and boosting sales. My activities during this period were:Approaching customers in stores, fairs, events or other places of great circulation was one of the main attractions to start conversations and attract consumers' interest in the products or services offered.In these approaches, it was common to answer customer questions, provide additional information and clarify doubts related to the product, its specifications, proper use, and prices.Presentation of Products, such as laptops and electronic devices. I always tried to demonstrate and highlight the features, benefits, and differentials of the products or services to potential customers, always explaining how the product can meet the needs and solve the problems of the consumers.I was also in charge of monitoring the stock of products on the shelves, ensuring that they are adequately stocked, and taking care of merchandising, organizing, and displaying products in an attractive way to attract customers' attention.Finally, I prepared activity reports, such as the number of customers approached, sales made, feedback collected and results achieved. These reports provide essential information for analyzing performance and evaluating the effectiveness of sales strategies. Show less

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  Lojas Americanas S.A.

  Feb 2011 - Feb 2012

  Commercial Operator / Salesman / Cash Operator / Cashier / Shop Assistant

  During my time at Lojas Americanas, a large retail store in Brazil, I performed several activities during the year I was there.I was initially hired to be an electronics salesman where I performed activities such as customer service, negotiating prices, deadlines, payment terms and sales discounts, guidance on the specifications of products and/or services. Control of customer orders, product quality and established delivery time and Assistance to customers in choosing and demonstrating how it works.After a few months I was transferred to be a Cash Operator at the same time, performing activities such as receiving values from sales of products and services, opening and closing cashiers and issuing invoices as well as cashiers, where I was responsible for providing money to other cashiers, assisting in canceling orders and sales reversals, controlling POS machines and closing all cashiers at the end of each employee's workday. Launch accounts payable and receivable from operations carried out on the day and the execution of daily deposits, telephone service and resolution of customer problems, receipt and forwarding of emails and verification of checks and/or credit of customers with the sector or system of registration for order fulfillment.In the last three months as a collaborator at Lojas Americanas, I received another promotion to Store Assistant. My main attributions in this vacancy were to receive and check products and goods, post items in stock and ensure the organization of stock following company practices, carry out and evaluate the display and pricing of products as well as continue my attributions to customer service. Show less

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  Atacadao Gb

  Mar 2012 - Dec 2012

  Sales Assistant

  As a Sales Assistant at a distribution warehouse, I developed activities in administrative support, customer service, and coordination of activities related to sales.My main role at that time was to provide administrative support to the sales teams, including writing reports, creating spreadsheets, organizing documents and records, and managing sales.This process was basically receiving and processing orders from customers and vendors, checking stock availability, recording transactions, issuing invoices, and coordinating the shipment of products for delivery.In addition, I have always been responsible for keeping accurate control of on-hand inventory, collaborating with an army team to ensure product availability, sometimes fulfilling regular inventories and reporting discrepancies or unexpected warranty needs.It was impressive that in this process I collaborated with the logistics and shipping teams to ensure timely delivery of products to customers by tracking order status, resolving shipping issues, and providing updates on delivery times.All inventory control was done by sales management systems and CRM to update customer information, record sales activities, and track performance, which performance was required Perform regular analysis of sales data, identifying trends, consumption patterns, additional sales opportunities, and collaborating with the sales team in devising growth strategies. Show less

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  Maximagem Diagnóstico por Imagem Ltda

  Feb 2013 - Sept 2014

  Medical bills invoice clerk

  As a medical bills clerk I was responsible for handling the administrative and financial aspects of medical bills in a hospital setting. My activities involved the analysis, processing and recording of information relevant to billing for medical services provided to patients.After receiving the patients' medical records, I was responsible for assigning appropriate codes to each medical service performed, following established standards and guidelines. This involves the use of classification systems such as the International Classification of Diseases (ICD) and the Procedure Coding System (PCS).Based on the collected and coded information, I would prepare detailed invoices, which include the medical services provided, the corresponding codes, dates and amounts to be charged and forward these invoices to health insurance companies or directly to patients, depending on the system adopted by the institution. of health. In this process, it was important to ensure that all information was correct and that deadlines were met.After sending, it was up to me to monitor the status of the sent invoices and follow up on payments. In the event of a refund denial or delay, I should investigate the reasons and take the necessary steps to resolve issues and expedite the process.If there were discrepancies or issues with bills, as a medical billing officer, I would work closely with other healthcare professionals, such as doctors, nurses, and hospital administrators, to resolve issues and ensure correct and proper billing. Show less

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  Diagmax Medicina Diagnóstica

  Sept 2014 - Jun 2017

  I transitioned into the financial sector during my time with this company and was assigned as a Financial Assistant. My responsibilities involved handling financial transactions, keeping accurate records, and ensuring compliance with financial regulations.This transition was very important for my professional profile as it allowed me to expand my skills and knowledge, which was essential for the development of my career.In my new journey in the financial sector, I was responsible for issuing invoices and charging patients or insurance companies for the services provided. This involved correctly calculating the amounts to be charged, sending invoices, and following up on payments.I also dealt with the clinic's accounts payable, such as suppliers, rent, and utilities, among others, and also for the control of accounts receivable, ensuring that payments from patients or health plans were made properly and within the established deadlines.Bank Reconciliation was part of my daily life, where I spent a lot of time comparing the clinic's financial records with bank transactions. This helped identify discrepancies, resolve issues, and ensure the accuracy of financial records.Last but not least, I performed periodic financial reviews to assess the clinic's financial performance. This involved the preparation of financial reports, such as income statements, balance sheets, and cash flows, which provided valuable information for managerial decision-making. Show less As a medical bills clerk, I was responsible for handling the administrative and financial aspects of medical bills in a hospital setting. My activities involved the analysis, processing, and recording of information relevant to billing for medical services provided to patients.After receiving the patient's medical records, I was responsible for assigning appropriate codes to each medical service performed, following established standards and guidelines. This involves the use of classification systems such as the International Classification of Diseases (ICD) and the Procedure Coding System (PCS).Based on the collected and coded information, I would prepare detailed invoices, which include the medical services provided, the corresponding codes, dates, and amounts to be charged, and forward these invoices to health insurance companies or directly to patients, depending on the system adopted by the institution. of health. In this process, it was important to ensure that all information was correct and that deadlines were met.After sending, it was up to me to monitor the status of the sent invoices and follow up on payments. In the event of a refund denial or delay, I should investigate the reasons and take the necessary steps to resolve issues and expedite the process.If there were discrepancies or issues with bills, as a medical billing officer, I would work closely with other healthcare professionals, such as doctors, nurses, and hospital administrators, to resolve issues and ensure correct and proper billing. Show less

  • Financial Assistant

    Dec 2014 - Jun 2017

  • Medical Bills Invoice

    Sept 2014 - Dec 2014
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  Toyota do Brasil

  Jun 2017 - May 2019

  Financial Analyst

  As a financial assistant at Toyota Brazil, my activities involved various financial and administrative responsibilities specific to the automotive sector.By making the transition to another company, I was able to acquire additional skills and improve my skillset, which made me a more complete professional and prepared to face the challenges of the market.My main activity as a Financial Assistant was to monitor and manage clients' financing and leasing agreements, ensuring that payments were made on time and that all records were up to date.Prior to this whole process, there was mutual cooperation between the sales team and the finance team to collect financial information from customers so that we could carry out financial analyses, evaluate their payment history, credit history, and other relevant information to determine the eligibility and economic viability of the transaction.After all this analysis, the preparation of necessary documents and communication with financial institutions for the purchase of the vehicle to be approved would be the next process. Bank Reconciliation was also part of my daily life, where I spent a lot of time comparing the company's financial records with bank transactions, this helped identify discrepancies, resolve problems, and ensure the accuracy of financial records.Handle all financial transactions related to vehicle sales, such as receiving payments, and work closely with the tax and accounting department to prepare contracts, issue invoices and record all financial information accurately and organized.After all these processes, nothing was more satisfying than releasing new and semi-new vehicles for customers.During my time at Toyota, I had the opportunity to learn a lot and demonstrate my full potential by preparing periodic financial reports, such as cash flow, and income statements providing important information for management and for the administration matrix. Show less

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  Deliciou

  Sept 2019 - Feb 2021

  Warehouse Assistant

  Moving to another country challenged me to leave my comfort zone, resulting in significant personal growth and the ability to deal with complex and ambiguous situations in the professional environment, in addition to making me acquire specific knowledge of the local market, which made me a professional. more versatile and adaptable.Upon arriving in Australia I had the opportunity to work in an innovative company as a Warehouse Assistant.My activities involved a series of tasks related to the management and operation of the warehouse where the company's operation was to distribute its products to countries such as the USA, and Canada and markets in Asia and Europe.As usual, one of the main tasks in a Warehouse is to receive and check the products that arrive at the warehouse, verifying the quantity, quality, and integrity of the items, in addition to comparing shipments with purchase orders.This process also included classifying, labeling, and storing products according to established procedures, ensuring that they are placed in appropriate locations.Performing periodic stock counts to ensure the accuracy of the records was part of our routine, once a month the teams were assigned and separated to carry out a stock count, identifying discrepancies and collaborating in the reconciliation of differences.I had the opportunity to use material handling equipment, such as forklifts and conveyor systems, to move products in the warehouse efficiently and safely, and this was a differentiator for conquering new opportunities.In addition to the activities I have already mentioned, I provided support in broader logistical activities, such as loading and unloading trucks, routing deliveries and controlling transport documents, printing labels, and contacting couriers such as FedEx, HDL, Australia Post, and the use of systems that helped us in the day to day of a warehouse routine such as Starship, Cin7, and Shopify. Show less

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  LS Global Pty Ltd

  Dec 2020 - Jun 2022

  Warehouse Coordinator

  Activities such as receiving incoming stock, checking quantities and stock in the warehouse.Request and purchase of new products for stocks of interstate branches and local suppliers.Accurately selecting and packaging customer orders.Management of order delivery, dispatch in advance, and attendance to daily deliveries.Coordination of daily cargo collection such as loading and unloading trucks and containers.Maintenance of daily production of products and organization of the warehouse. Show less

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  Electronic Arts (EA)

  Aug 2022 - now

  My role as a shipping and receiving leader encompasses a number of responsibilities related to managing the movement of goods and materials within the organization. My main goal is to ensure smooth and efficient shipping and receiving operations.One of my most important activities is Shipping and Receiving Coordination, I am responsible for coordinating the shipping and delivery of goods. This involves receiving shipments, checking their contents, and ensuring accuracy in terms of quantities, quality, and specifications.Another activity is Inventory Management, This includes keeping track of inventory levels, conducting regular inventory counts, and updating inventory systems or databases. By monitoring inventory, we can anticipate supply needs, avoid stockouts or overstocks, and contribute to effective budgets and forecasts.As a leader, I actively seek opportunities to increase the efficiency and effectiveness of shipping and receiving processes. This can involve identifying bottlenecks, proposing and implementing process improvements, leveraging technology and automation, and collaborating with cross-functional teams to streamline operations and reduce costs.Communication is crucial in my position and collaboration liaises with internal departments such as purchasing, production, and customer service to ensure timely and accurate information exchange.In my day-to-day, I deal a lot with the IT and compliance department. I receive all the company's Assets. I process invoices for goods and services received, ensuring accuracy and punctual payment in the system used, in this case, Oracle and Asset Pandas.Another activity that is part of the logistical scope is the Management of the transport of goods by various modes.Coordinate the shipment of goods across international borders, including managing documentation, customs requirements, and transport logistics and theManagement of shipment of goods with LTL service. Show less

  • Site Lead

    Jun 2024 - now

  • Shipping and Receiving Lead

    Aug 2022 - Jun 2024