Leandro Diaz

Experience

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  McDonald's

  Feb 2020 - May 2021

  Crew Member

  • Recommended additional menu items, upsells, and special promotions to customers to enhance their dining experience and contribute to sales growth.• Worked closely with other crew members and communicate effectively to ensure efficient operations, timely service, and a positive work environment.• Monitored and restocked food items, beverages, condiments, and supplies to ensure availability and freshness throughout the shift.• Took orders and handled transactions at the drive-thru window, ensuring efficiency and accuracy in order-taking and payment processing. Show less

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  Quality Inn

  Jun 2021 - Jul 2021

  Housekeeping Specialist

  • Monitored and restocked housekeeping carts with cleaning supplies, amenities, and linens, ensuring an adequate supply for daily operations.• Cleaned and sanitized guest rooms and bathrooms according to established standards, ensuring a clean and comfortable environment for guests.

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  Walmart

  Sept 2021 - Jan 2022

  Online Grocery Associate

  • Utilized handheld devices or computer systems to accurately track and update order status, inventory levels, and customer information.• Developed a comprehensive understanding of the store's product offerings, including various brands, sizes, and substitutes, to assist customers effectively.• Provided exceptional customer service by assisting customers with inquiries, resolving any issues or concerns, and ensuring a positive shopping experience.• Accurately pick and pack online grocery orders in a timely manner, ensuring that all items are properly selected and handled. Show less

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  Little Greek Restaurant

  Apr 2022 - Aug 2022

  Line Cook

  • Have a thorough understanding of the menu items, including ingredients, cooking methods, and allergen information, to address customer queries.• Managed cooking times efficiently to ensure timely delivery of orders and avoid delays in service.• Worked closely with other kitchen staff, including sous chefs and chefs, to coordinate meal preparation and ensure smooth kitchen operations.• Assisted in training new line cooks and provide guidance and support as needed.

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  La Madeleine French Bakery & Cafe

  Aug 2022 - May 2023

  Crew Member

  • Provided excellent customer service by greeting customers, taking orders, and ensuring their needs are met in a friendly and efficient manner.• Possessed a thorough understanding of la Madeleine's menu items, including ingredients, preparation methods, and allergen information, to address customer inquiries and make recommendations.• Processed cash and card transactions accurately, handle cash register operations, and provide customers with receipts.

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  Premium Properties Real Estate Services

  May 2023 - now

  Real Estate Agent

  • Developed marketing materials for open houses, comparative analysis, and real estate market trends or news toboost community engagement and obtain real estate leads.• Coordinated 2-3 weekly open houses, along with client meetings and informational webinars for prospectivehomeowners, i.e., successful open house attendance of 25+ attendees.• Fostered strong relationships with clients, internal teams and external stakeholders within the real estate sector.• Prepared legal contracts for real estate transactions to facilitate closings and ensure compliance.• Tailored my services to accommodate the unique situations and preferences of each client in residential real estate.• Demonstrate excellent phone etiquette while scheduling appointments for showings, etc. Show less

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  Trailer Bridge

  Jan 2024 - Aug 2024

  Support Services Coordinator

  • Managed 20+ customer accounts and documented paperwork to ensure procedural accuracy.• Coordinated various administrative tasks such as completing domestic bills of ladings, processing invoices andprocessing arrival notices.• Collaborated with internal teams to resolve documentation discrepancies, focusing on bookings for containers andpersonal vehicles in our logistics and transportation division.• Reviewed data elements for accurate filing and performed quality assurance bookings for exceptional shipments ofgoods.• Processed 80-100 bookings every three days period to meet deadlines for voyages and transportation, including trucking. • Conducted quality assurance tasks to ensure compliance with custom guidelines. Show less

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  Jacuzzi Bath Remodel

  Sept 2024 - Nov 2024

  Customer Service Representative

  • Professionally handle incoming requests, via phone and email, from customers and ensure that any issues are resolved both promptly and thoroughly.• Provide technical assistance in the form of troubleshooting the product via phone and email to resolve any issues the consumer is experiencing.• Process warranty claims according to the company policy. Liaison with service technicians in the field.• Building strong client relationships to maintain old business and acquire new customers.• Collaborating with various internal departments to ensure that they fulfill all customer requests.• Resolving complaints and keeping track of all processes that pertain to the client's desires.• Acting as the client's representative in a firm to ensure that their demands are met with a focus on improving the customer experience.• Collecting and analyzing data concerning consumer behavior to understand changing needs.• Process and verify the accuracy of orders from customers utilizing our internal CRM systems and customer purchase orders. Show less

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  Praesum Healthcare

  Feb 2025 - now

  Behavioral Health Technician