DAVID E. ERIAKHA

Experience

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  DISCOVERY CYCLE PROFESSIONALS, ABUJA, NIGERIA.

  Jan 2014 - Aug 2017

  ICT / NETWORKING PROFESSIONAL

  • Installed and Maintained Company’s Computer System and Networks that really made information sharing easy.• Performed Upgrading and backups of Cisco router Configuration files using TFTP server.• Layer 2 network design (Switches and Vlan).• Configured Network printer.• Troubleshooting of complex LAN/WAN infrastructure.• Performed Anti-Virus Program Installation and Virus Removal for Customers.• Worked closely with I.T Team members to improve Troubleshooting Skills and Situation Analysis.• Implemented New Hardware and Software Solution within the Company to improve workflow• Provided Local Area Network (LAN) Supports.• Optimized and monitored the performance of my assigned Branch Hardware and Software.• Assisted the network manager with Installation, Configuration, and Administration of Windows Servers 2000/2003, Active Directory, FTP, DNS, DHCP, TFTP, under various LAN and WAN environments.• Remote Desktop Troubleshooting• Installed, configured, and maintained of Windows desktop hardware/software• Daily maintenance, monitoring, and support of the IT server and systems infrastructure.• Monitored the Management Information System to enable proper tracking of sales data, expenses, and productivity level• Increased customer satisfaction by increasing the resolution of complains by clients using our IT products by 45%.• Installed and configured new and existing systems to meet standards and perform system upgrades which had a 70% effect on the company’s performance.• Setup new version software and update.• Hardware and software troubleshooting with a 90% success rate Show less

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  KATALYST TECHNOLOGIES (GLORIOUS COMPUTER’S LTD) ABUJA, NIGERIA

  Sept 2017 - Sept 2018

  Information Technology Network Technician

  • Managed the network and information system of the company to increase access to information by >85%• Configured VLANs, VTP, Ether channels for proper optimization of the network• Configured inter-VLAN routing on layer 3 switches• Troubleshoot networking, routing, and inter connectivity issues, including troubleshooting of network device configuration and low-level application interaction- TCP/IP, DNS, DHCP, Layer 2/3 network devices.• Installed Printers, Computer and Network Systems Provided application support by handling users queries with an 80% accuracy• Provided Network LAN Supports• Worked with the I.T team members to resolve Local Server Issues Show less

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  MITAIRES LANDMARK LTD DUBLIN, IRELAND

  Oct 2018 - Jun 2019

  CUSTOMER CARE REPRESENTATIVE

  • Managing inbound calls and customer service inquiries.• Making outbound calls to generate sales leads.• Identifying and assessing customers’ needs to achieve satisfaction.• Updated customers on new offers and promotions by calling them from time to time• Generated new leads and business in numerous markets through direct sales calls and digital marketing activity.• In charge of developing an on-the-job training program for future employees• Ensured that the team and I always meet weekly target with a 70% success rate. Show less

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  CORDANT PEOPLE

  Jul 2019 - Feb 2020

  Information Technology Administrator

  • Investigated and diagnosed network problems.• Set up new users and management of security, passwords, and backup through active directory.• Configured LAN switches and firewall.• Installed, supported, and maintained new server hardware and infrastructure.• Responded to and resolved help desk requests through a ticketing system.• Maintained, repaired and upgraded the operating system including hardware and software• Ensured all IT equipment complies with industry standards Show less

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  Amazon Web Services (AWS)

  Jan 2021 - Apr 2021

  Datacenter Technician
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  Jabil

  Nov 2021 - Nov 2021

  Debug Technician

  Perform failure analysis for production fallouts. Trouble-shoot functionality failures. Trouble-shoot ICT failures. Feedback to Engineer issues encountered. Coordinate with production for failed UUTs repair

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  Equinix

  Dec 2021 - Dec 2022

  IBX Technician II
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  Continent 8 Technologies

  Jan 2023 - Dec 2023

  Data Center Engineer

  Hardware installation and maintenance: install, configure, and maintain servers, racks, and other related equipment. This includes replacing defective components, performing upgrades, and ensuring that all systems are running optimally.Network monitoring and troubleshooting: Technicians continuously monitor network traffic and server performance. If issues arise, they must quickly troubleshoot and rectify the problems to minimize downtime and ensure continuous service availability.Software installation and updates: Keeping software up-to-date is vital. Technicians install, configure, update, and patch operating systems, applications, and other software to ensure security and optimum performance.Maintain, monitor, and troubleshoot HVAC, electrical, and fire suppression systemsInstall, test, and troubleshoot fire and security systems, and test emergency lighting systemsTroubleshoot, repair, and modify broken or malfunctioning IT equipmentMaintain all telecommunications equipmentMaintain, monitor, and record HVAC equipment, air quality, occupancy, and temperaturesPerform preventive maintenance on facility equipmentPrepare facility equipment to be shipped and prepared for installation at new locationsCover for other employees as needed, including serving as receptionist or securityOther duties as assigned Show less

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  CBRE

  Jan 2024 - now

  Data Center Engineer

  Hardware installation and maintenance: install, configure, and maintain servers, racks, and other related equipment. This includes replacing defective components, performing upgrades, and ensuring that all systems are running optimally.Network monitoring and troubleshooting: Technicians continuously monitor network traffic and server performance. If issues arise, they must quickly troubleshoot and rectify the problems to minimize downtime and ensure continuous service availability.Software installation and updates: Keeping software up-to-date is vital. Technicians install, configure, update, and patch operating systems, applications, and other software to ensure security and optimum performance.Maintain, monitor, and troubleshoot HVAC, electrical, and fire suppression systemsInstall, test, and troubleshoot fire and security systems, and test emergency lighting systemsTroubleshoot, repair, and modify broken or malfunctioning IT equipmentMaintain all telecommunications equipmentMaintain, monitor, and record HVAC equipment, air quality, occupancy, and temperaturesPerform preventive maintenance on facility equipmentPrepare facility equipment to be shipped and prepared for installation at new locationsCover for other employees as needed, including serving as receptionist or securityOther duties as assigned Show less