Chirag Kumar Shah

Experience

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  Vivo Gujarat

  Apr 2019 - Mar 2020

  Ideal sales promoter

  Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.Executed and devised business development strategies to attract and acquire new clients using content marketing, cold calling and networking.Communicated with clients regarding account services, statements, and balances.Maintained and managed customer files and databases.Coordinated with operations staff to resolve service problems and boost client satisfaction.Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.Educated customers about billing, payment processing and supporting policies and procedures.Trained staff on operating procedures and company services.Quickly and accurately answered customer questions, suggested effective solutions and resolved issues toincrease.Customer satisfaction 99.9%.Investigated and resolved accounting, service and delivery concerns. Show less

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  Medusind

  Feb 2021 - Jul 2023

  Client Services Executive

  To ensure that all patient information is accurate and complete and request any missing patient information.To obtain and review referrals and authorizations for treatments.To confirm patient benefits and insurance eligibility.To follow and adhere to all regulations and guidelines set by state programs, and HMO/PPO, etc.To transfer insurance claims and billing data to billing software.To update billing software with rate changes.To create both paper and electronic copies of documentation.To develop and maintain a tracking system of incoming and late payments.To follow up on late payments and initiate late payment notices to relevant parties.To work with personal information and maintain patient confidentiality.To monitor and resolve financial discrepancies.To handle and answer all patient or insurance telephone inquiries. Show less

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  Amneal Pharmaceuticals

  Jul 2023 - now

  Rebate analyst Officer

  Key Responsibilities• Calculate, validate and process all assigned Rebates, including GPO administrative fees, billbacks, flat rebates, wholesaler admin fees and shelf-stock adjustments.• Reconcile and resolve discrepancies and provide detailed support for collection of invalid disputes.• Identify root cause of issues with discrepancies and recommend corrective action to eliminate future occurrences and reduce outstanding rebate deduction balance.• Submit validated rebates for payment per department procedure.• Participate and/or contribute to special projects as needed. • Update Rebate Tracker for assigned rebates.• Perform ad hoc analysis as required.• Perform other duties as requested. Show less