Robin Nayfack

Experience

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  Camelot Park Family Fun Centers

  Jan 1993 - Jan 1998

  Director of Sales and Marketing
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  Fantasy Springs Resort Casino

  Jan 1998 - Sept 2000

  Catering and Banquets Manager

  Responsible for managing beverage and catering operations throughout the casino to include supervision of about 150 staff members per shift to include bartenders, bar backs, cocktail servers, servers etc. Conducting pre-shift meetings, logging and coverage of all shifts, and handling guest service needs. Responsible for all aspects of facility set-up and service. Billing, payroll, inventory and ordering, hiring and training, set up of all POS systems, all food service activities, contracts and negotiations. Mostrar menos

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  Vacation Inn resorts and Conference Center

  Jan 2000 - Sept 2001

  Director of Sales and Marketing
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  IHOP

  Sept 2001 - Nov 2003

  General Manager

  Responsible for the overall health of the restaurant as a business. Primary goal was to provide a safe and secure work environment for my team so they can better serve our guests. Controllable costs are always a focus from shift to shift and day to day. These included front of house as well as heart of house labor control, food cost control and beverage cost control and finally supply cost control. Responsible for growing a dynamic team and making sure everyone’s needs were met. Responsible for developing my management team so they can help in the future growth of the company. Mostrar menos

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  Palm Desert Greens Association

  Jan 2003 - Jan 2007

  Food and Beverage Manager

  Guest Satisfaction: ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service while insuring team and guest safety by exceeding safety standards. Provide follow-up and resolve customer-related issues. Administrative/Financial: budgets, forecasting, financial recording, EBITDA analysis, reporting and protecting the company's assets. Responsible for schedule, budgets, expenses, cash handling, processing of accounts payable invoices, inventory reports, and cost of sales analysis. purchasing and new product line development. Human Resources: Interview, hire, train, and evaluation of management team and crew members. Responsible for the liquor cost of the business as well as the maintenance of the bar and cocktail teams. I had to make sure I held regular liquor classes for the team and make sure they were all up to date on the latest Alcohol and Beverage Control Laws. Mostrar menos

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  Elephant Bar Restaurant

  Jan 2007 - Jan 2008

  AGM

  Responsible for schedule, budgets, expenses, cash handling, processing of accounts payable invoices, inventory reports, and cost of sales analysis. purchasing and new product line development. Human Resources: Interview, hire, train, and evaluation of management team and crew members. Sales & Marketing: work with event coordinator, responsible for achieving overall sales/marketing objectives. Responsible for the liquor cost of the business as well as the maintenance of the bar and cocktail teams. I had to make sure I held regular liquor classes for the team and make sure they were all up to date on the latest Alcohol and Beverage Control Laws. Mostrar menos

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  Boomers! Palm Springs

  Jan 2009 - now

  General Manager

  Administrative/Financial: budgets, forecasting, financial recording, EBITDA analysis, reporting and protecting the company's assets. Responsible for schedule, budgets, expenses, cash handling, processing of accounts payable invoices, inventory reports, and cost of sales analysis. purchasing and new product line development. Human Resources: Interview, hire, train, and evaluation of management team and crew members. Sales & Marketing: work with event coordinator, responsible for achieving overall sales/marketing objectives. Maintain an awareness of all promotions and advertisements. Assist in merchandising, advertisement placements, display maintenance, and housekeeping.Training and development of new managers. Guest Satisfaction: ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service while insuring team and guest safety by exceeding safety standards. Provide follow-up and resolve customer-related issues. Mostrar menos