Colin Hickey

Experience

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  Slattery' Cameras

  Jun 2002 - Nov 2005

  Sales Assistant

  Responsibilities:• Selling cameras to generate as much revenue for company as possible• Customer service -dealt with customer enquiries and complaints• Technical skills – developed pictures on a photographic printing machine• Training of new members of staff.• (Part Time in college and Full Time work for three years)

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  O2

  Oct 2006 - Sept 2007

  Sales Assistant

  • Worked as a sales assistant for 6 months in one of the busiest stores in Ireland working towards monthly targets.• Role also involved managing and resolving issues with staff helping them to become more motivated to work more efficiently and making the work environment a happier place for all staff.

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  HFC Bank

  Oct 2007 - Jun 2008

  Business Development Executive

  • Business Development in Insurance and Financial lending, involving credit vetting of customers, assessing risk to the business and also working with the underwriters of the loans• Developed wide variety of skills needed for telesales – called existing customers and new potential customers on a daily basis to advise them of all financial products available and the next stage was holding face to face meetings with customers to close out deals in person.• Developed an ability to explain concisely about ins and outs of Payment Protection and Life Insurance Show less

• 

  Sage

  Jun 2008 - Oct 2008

  Business Development Executive

  • Worked as Business Development Exec in fast paced sales environment.• Main duties centered on delivering fantastic customer service while hitting sales targets, selling accountancy software, for TAS books and HR products.

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  BT

  Feb 2009 - Aug 2009

  Inbound Sales/ Customer Service

  • Worked as Business Development Exec in fast paced sales environment also completing administration duties • Main duties centred on delivering fantastic customer service while hitting sales targets, selling accountancy software, for TAS books. We were concentrated on selling a new upgrade for the system

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  PayPal

  Sept 2009 - Jul 2017

  • KYC and KYB reviews on existing customer accounts from all European countries.• Investigating PEP’s accounts, (Politically Exposed Persons) and High Risk Customers.• Checking Sanctions, working CDD cases, reviewing transactions, business models, and also Transaction Monitoring.• Mentoring new hires and teammates on processes and process refinements. Working with the regulatory department directly to achieve maximum efficiency and results, and to get all teammates working on the same page through the SOP.(Standard Operating Procedure)• Delivering basic training to other departments, so that all departments are aware of how important compliance is to the business, and educating how to open issues to compliance if they see suspicious activity. In these meetings I addressed questions from directors and senior management as well as teammates.• Adherence to monthly KPI’s, meeting target deadlines. Show less July 2011 – January 2013: Compliance Analyst SAR Team PayPal.• Investigating customers for AML, Financial Fraud, and Terrorism Financing to prevent illegal or suspicious activity on customer accounts.• Kept up to date on applicable regulations and utilised independent judgment in the application of those regulations which changed on a weekly/ monthly basis.• This required deep dive reviews on accounts to ensure compliance within PayPal’s Policy as defined in PayPal’s terms of Use.• Reporting suspicious activity on customer accounts to the CSSF in Luxembourg. Show less

  • Compliance Analyst

    Feb 2013 - Jul 2017

  • Compliance Analyst SAR’s

    Jul 2011 - Jan 2013

  • Protection Services Agent

    Sept 2009 - Jul 2011
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  AIB Merchant Services

  Dec 2017 - Dec 2021

  AML Compliance Analyst

  • Investigate Suspicious Transaction Reports (STRs).• Filing of STRs to the FIU and NCA and Revenue Commissioners.• Conducting quality assurance on the Customer Due Diligence (CDD) process and the STR escalation process.• Updating and refreshing of the Compliance Plan on an ongoing basis.• Creating and implementing AML policies for monitoring• Working directly with the AML manager to ensure monitoring is of the highest standard• Assisting in maintaining the upstream regulatory register and maintaining the Compliance Universe.• Reporting of SAR's to the relevant authorities• Investigation of PEP's and High Risk individuals from FATF listed countries.• Managing regulatory mailbox and responding to business needs.• Compliance Monitoring and testing of complaints• Compliance Monitoring and testing of Merchant on-boarding to ensure processes adhered to.• Compliance Monitoring and testing of PEP/ HRI boarding processes, and PEP/ HRI transactions.• Assisting with responses to regulatory enquiries and requests.• Compliance Monitoring of AML tasks Show less

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  An Post

  Oct 2022 - now

  Compliance Monitoring and Assurance Officer

  • Created the Compliance Monitoring programme, reviewing controls and implementing these controls into Monitoring Test-scripts for a range of testing tasks and creating Second Line Monitoring Procedure documents.• Monitoring tasks such as Customer Due Diligence, Transaction Monitoring, Trigger Events with issues with processes discovered being tracked to completion assisting and guiding the First line to rectify.• Assurance reviews on various issues such as Safeguarding and CDD which are reported to Senior Management and Board.• Assisting with the development of the Annual Monitoring and Testing Plan.• Monitoring trends that arise from the Compliance Monitoring and Assurance completed.• Assisting with the An Post Business Risk Assessments with the First Line to ensure controls are operating effectively.• Assisting with training and workshops for the First Line of Compliance• Monitoring of Product Implementation Plans and Adhoc tasks.• Reporting of KPI’s for quarterly management meetings.• Assisting with the creation and filing of STRs Show less