Vijay Kumar

Experience

• 

  Dell Technologies

  May 2008 - Mar 2010

  Senior Technical Support Specialist

   Responsible to Install, Configure, Manage and Maintain the servers for smoother IT function across the board. Configuration and Trouble shooting skills on all Networking devices. Provide technical support of software, desktop support, technical hardware support etc. Identify technical problems, provided desktop and laptop support for hardware and software systems.

• 

  IYogi

  Apr 2010 - Feb 2012

  Senior Technical Support Engineer

   Providing remote support via phone and web to US based clients with Microsoft windows related issues with desktop computers. Troubleshooting blue screens, slowness, virus and internet related issues. Working for the US based process.

• 

  HCL Technologies

  Sept 2012 - Oct 2022

   Performing changes/up-gradation of the network in case of issues and as per customer requirement. Installing and bringing up new sites for the customer and making sure that each location is brought up into the network securely and appropriately. Exposure in creating SOP and improvement plans. Working on SDN technologies like NSX-V and NSX-T.

  • Associate Consultant

    Jun 2020 - Oct 2022

  • Bank of America-Technical Specialist

    Jun 2014 - Jul 2020

  • CISCO-Customer Support Specialist

    Sept 2012 - Jun 2014
• 

  Capgemini

  Nov 2022 - now

  Technical Consultant