Randy McKinney

Experience

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  Delta Air Lines

  Jan 1999 - Jan 2001

  Customer Service Representative
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  Delta Air Lines Global Services, LLC

  Jan 2001 - Jan 2007

  Station Manager IAD
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  NetJets

  Jan 2007 - Jan 2009

  Customer Service and Vendor Management
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  Delta Air Lines Global Services, LLC

  Nov 2009 - Mar 2019

  COO & EVP

  Senior executive leader for Business Operations, Technical Operations, Sales Support, and Financial & Performance Analysts. Achievements: • Impressive growth from $200M annual revenue to $700M and from 8K employees to 22K, while improving operations and customer satisfaction metrics. • Company records for income margin (19.7%), customer NPS (63.59), and operational safety (0.09 incident rate). • Led the organization through a successful M&A with PWC and KPMG Partners from September 2018 to January 2019. This was the largest aviation subsidiary M&A in industry history and it transitioned without disruption to the ~1M flights, customers, and supporting team members. Show less

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  JSX

  Mar 2019 - Oct 2022

  COO

  Senior executive leader for Flight Operations, Technical Operations, Engineering & Reliability, and Hospitality. Full operational control for the part 135 certificate, FOQA & SMS safety programs, and assets & capital expenditures. Key Responsibilities: Operational excellence, financial planning & management, asset acquisition, contract negotiations, regulatory compliance, customer support, commercial development, real estate development, and business partner management. Achievements: • Best in North America, APEX Passenger Choice Awards 2020 • Best Work Place in the U.S. & Top Work Place for Communication for 2021, Top Work Places USA • Industry leading net promoter Score (NPS), sustained 82 avg from 2019-2021 • Industry leading pandemic period adaptation, with a 50% new customer retention through 2020 and a rapid redevelopment of revenue and operations in 2021; to peak levels greater than 2019, pre-pandemicJSX is pioneering a fast growing, customer centric, public charter air carrier service. Blending private jet service with a hop on convenance and pricing structure comparable to commercial travel. Show less

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  University of California, Riverside

  Feb 2020 - Mar 2021

  Advisory Board Member

  Advisory Board Member for the Design Thinking Program (1yr assignment). Contributing to class format and material to ensure the content remains relevant and rewarding. Delivering cases in the classroom and providing feedback to professors and students. Providing hands on coaching to students working their personal case.

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  Elevate Aviation Group

  Oct 2022 - now

  President

  Elevate Aviation Group, established in 2003, provides air transportation, travel consultancy, aircraft acquisitions and aircraft management services to some of the most recognized names in business, sports, entertainment, government and higher education. Elevate Aviation Group’s wholly-owned subsidiaries, Private Jet Services and Elevate Jet share a mission to provide aircraft owners and flyers unsurpassed service, safety and council. Whether clients require charter flights, large group travel, aircraft management services, aircraft maintenance or aircraft acquisition services, Elevate Aviation Group delivers highly-personalized solutions to meet each client’s unique needs. Show less