Javid Akbar

Experience

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  Yalamanchili Software Exports Ltd

  Nov 2008 - Jan 2011

  Senior Consultant

   Used to interact with User directly to resolve the problemAttending customer problem on a priority basis in an online process environment Providing business values to the customer on latest update on the updated on the products Addressing to user problem in the quickest time and ensuring that the problem do not reoccur Assisting floor support.

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  Netsys Infotech

  Jan 2011 - Dec 2017

  Sales Support Team Lead

  Retaining the existing customers. B2B & B2C.*Act as the key interface between the Client and company in order to ensure high quality of service delivered to the assigned clients.*Ensure that all client queries / complaints received through any source are resolved based on priority within defined TAT to improve client satisfaction.*Visiting clients directly as per their request for queries /collecting relevant information for online promotionat the time of on-boarding.*Analyzing client complaints - Identification of root cause and resolving the same by escalating to concerned department for end to end resolution.*Responsible for revenue from Key accounts and retention of such accounts through reliable service delivery, bestpractice principles and predetermined SLAs / KPIs.*Regular coordination with cross functional process owners to drive new client, campaign onboarding, dropping glitches and to ensure high level of support for the clients.*Maintain relevant data and share related MIS with senior management on regular basis.*Recommend process improvements in order to increase efficiency and decrease campaign downtime.*Creation and support of Client relation / retention strategies - Service delivery standards & Operational policies. Show less

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  Ramms India Pvt. Ltd

  Dec 2017 - Oct 2018

  SPOC

  • Managing the entire business operations through business development, budgeting, planning, marketing activities, hiring & manpower training in accordance with customer service & productteams of Brands (HP).• Train and motivate team of 200 people and 6 team leaders across Tamil Nadu & Pondicherry to meet customer expectations in sales.• Assess market demand and prepare annual, quarterly and monthly sales targets and action plans for non performing outlets.• Responsible for administration, Visual Merchandising, Recruiting and act as Single point of Contact between stores, other stake holders, & all support functions.• Drive Merchandise and perform In-store execution to handle the merchandising agency and team to ensure execution of merchandising KPIs .• Identify business development opportunities like prospective Towns & new outlets, setting up systems, control processes and Competitor analysis.• Coordinate strategies, Plans and Execute brand activation / channel activations at store level by working closely with Customer team.• Train team to deliver differentiated & innovative displays in the store.• Monitoring & controlling store compliance with company’s operational procedures to drive customer focus through service standards in area.• Lead, motivate & develop team to maximize sales ensuring smooth support functions for further integration with the operation team.• Regularly Review and Report to track progress of the team with revision of strategies and implementation of the same. Show less

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  SHIELDZ FMS

  Nov 2018 - Mar 2020

  Business Development Manager

  Management of all account relationships within assigned portfolio, typically through both face to face and non face to face communication channels, email, written and verbal.• Managing and Lead the off role sales .(average target –5 Lac/average achievement –5.5Lac) B2B &B2C.• Evaluation of existing Client profiles to identify sales opportunities and for service promotions.•Minimize Churn through designing and deployment of appropriate retention strategies for the business.• Responsible for HVC / HNI Client relation and retentions at touch points.• Managing Retention - MNP, P2P, Involuntary & voluntary churn below AOP.• Managing Timely & quality resolution of Client complaints within SLAs.• Regular coordination with various departments for dropping glitches and to ensure a high level of supportthe clients.• Coordination with Clients, Vendors channel & distributor with regard to customer service operations.• Regular MIS analysis on churn and Identification of gaps in order to avoid churn and enhance the quality of Client service. Show less

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  Implementers Retail India Pvt. Ltd.

  Dec 2020 - Apr 2022

  Operations Manager

  Britannia MT ( Tamilnadu & Kerala)- Merchandising, Instore activation, and Operations• Responsible for Merchandising, In-store promotion, Recruiting and act as Single Point of Contact between stores, other stakeholders, & all support functions.• Trained and coordinated a team of 78 merchandisers, promoters and supervisors across Tamil Nadu and Kerala.• Drive Merchandise and perform In-store execution to handle the merchandising agency and team to ensure execution of merchandising KPIs.• Coordinate strategies, Plans and Execute brand activation/channel activations at the store level by working closely with the Customer team.• Train team to deliver differentiated & innovative displays in the store.• Monitoring & controlling store compliance with the company’s operational procedures to drive customer focus through service standards in the area.• Be responsible as a point of contact for the retail customer regarding any product / merchandise-related issues.• Work with ground staff and ensure ground staff training, hire of a spectacular team.• Report to management on day-to-day market highlights/ work team information/ brand development/ Events. Show less

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  Love In Store

  May 2022 - Jan 2023

  Program Manager
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  Iprocess Service (I) Limited.

  Feb 2023 - now

  Regional Manager