Liliia Antoniuk

Experience

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  AVyS Telecom S.A.

  Oct 2013 - Oct 2016

  Account Manager

  In my role of Account Manager:I was responsible for closing new sale deals with each client account with total portfolio of 30 accounts worldwide. I identified and resolved customer complaints and issues within strict time constraints to elevate client satisfaction and promote loyalty/retention. I collaborated with customers and internal teams to uncover client needs and deliver mutually beneficial solutions. One of my key job responsibilities in this role was to generate new leads and integrate new clients, as well as craft contracts, reports, letters, and proposals for clients. I carefully evaluated customer requirements and resolved all inquiries.Below were my Key Achievements in this role:➢ Cultivated new customer relationships with over 80 global partners, including Tier-1 Companies.➢ Managed 30 international customers simultaneously with 70% of accounts being profitable, as well as achieved monthly goals for 8 out 12 months.➢ Generated pure margin of $20K to $30K, while acquiring 4 to 5 Tier-1 new international customers after each tradeshow and 2 to 3 new partners every month.➢ Exceeded sales targets by 30% each quarter, as well as closed sales deals with 2-4 new customers every month and 25 sales per day in inbound and outbound telemarketing.Business Tradeshows: Asian Carrier's Conference, 2014, Cebu, Philippines International Telecoms Week, 2015, Chicago, USA International Telecoms Week, 2016, Chicago, USA Wholesale World Congress, 2016, Madrid, Spain Show less

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  VR Telecom

  Mar 2017 - Jul 2017

  Account Manager

  In my role of Account Manager:One of my key job responsibilities in this role was to manage sales on day-to-day basis for up to 25 worldwide accounts. I leveraged effective relationship management strategies while performing duties of first point of contact for company clients. I was responsible for overseeing order cycle to elevate customer satisfaction, maintain sustainability, and enhance business development. I fostered and strengthened relationships with existing customers and identified new prospects. I was also responsible for evaluating agreements while leading all sales-related meetingsBelow were my Key Achievements in this role:➢ Rejuvenated underperforming client and closed sales $20K within first 60 days.➢ Closed average 20 sales per day in inbound and outbound telemarketing, as well as managed 10 largest client accounts of company.➢ Accomplished margins of $80K per month and managed 20 international accounts, while generating 35% of total margin of team.➢ Expanded business with existing customer from 100$ to $20K within 2 months, as well as acquired 2-3 profitable international customers per month.Business Tradeshows: International Telecoms Week, 2017, Chicago, USA Show less

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  Clive Christian Ukraine

  Sept 2017 - Jul 2018

  Account Manager

  In my previous role of Account Manager:I fostered and maintained positive customer relationships, while closing online and in-store sales deals through overcoming objections. I was responsible for administering budget, meeting deadlines, and accomplishing ambitious sales objectives, as well as updated customer data in company's CRM software· I also accumulated and analyzed consumer behavior data to facilitate in determination of sales strategies. Below were my Key Achievements in this role:➢ Increased sales by 15% through implementation of targeted marketing strategies.➢ Reduced costs by over 20% through contracts negotiations with European vendors.➢ Enhanced customer retention rate by 25% through delivery of best-in-class services.➢ Achieved monthly commercial conversion of 1.25% on online sales and 75% on in-store sales, while acquiring new clients for platform. ➢ Grew marketing blog from 0 to 800 followers in 60 days, as well as closed average of five sales per day in outbound telemarketing. Show less

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  Société de recherche sur le cancer

  Jun 2020 - Apr 2021

  Data Entry Clerk

  In my role of Data Entry Clerk:I am responsible for maintaining accurate record of donations, while updating donor database and ensuring proper recording of special notes on donor files· One of my key responsibilities in this role was to process various changes to donor files, enter data into system, and validated batches in Raiser's Edge· I also received, sorted, and distributed daily mail to correct personnel, as well as executed other administration tasks as assigned.Below was my Key Achievement in this role:➢ Entered over 1000 records daily into computer system with accuracy of 95%.➢ Managed and processed 40-50% of regular incoming coupons and 27-30% of new acquisition coupons. Show less

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  Cision Canada

  Jul 2021 - now

  Client Success Manager

  As a CSM, I strive to become a trusted advisor for my clients, understand their needs, meet their expectations and help them reach their business objectives. In my current role I:➢ Educate clients on the platform tools, determining how to help them best to meet their business objectives, and creating a plan based on their goals.➢ Conduct regular account reviews, sharing metrics and insights to ensure that clients receive maximum value.➢ Drive account usage and actively develop opportunities by understanding the technical and business aspects of each client.➢ Monitor customer health scores and build support plans accordingly.➢ Resolve customer inquiries by aligning customers with the right internal resources.➢ Create and manage feedback loops, gathering actionable insights that inform the product roadmap. Show less