Kehinde Arije

Experience

• 

  Sterling Bank Plc

  Nov 2013 - Oct 2023

  Standardization of management policies and procedures for operational efficiency• Management of cross-functional reporting lines to the Executive• Effectively managed complaints and dispute resolutions for the office of the Executive Director• Coordination of Directorate correspondence and Executive publications: Prepare and edit correspondence, communications, presentations, and other documents.• Successful prioritization of conflicting needs; handling matters proactively, and follow-through on projects to successful completion• Successfully re-organized the office filling system which significantly improved efficiency of work processes whilst, maintaining comprehensive and accurate records• Incident reporting, risk review and control analysis from varying departments to the Executive• Preparation of Executive responses to routine memos, letters, or correspondence.• Implementation of an effective mechanism for calendar and meeting management• Modified and improved system of managing and reporting office expenses• Planned travel arrangements for official meetings and formal engagements with Executive and Board Managements• Directorate secretariat duties for learning and development• Maintained professionalism and organizational discipline• Promote service standard, operational efficiency, and business developments• Successful coordination of administrative duties Show less • Complete reduction of over 1,300 monthly breach cases on the Service Management Portal to Zero (0) thereby averting management sanctions and promoting efficient internal services among all departments within the Bank• Successful coordination and deployment of Sterling Interactive TV Solution (Project Phase 2)• Process optimization of all critical services within the General Internal Service Group: Branch Development, Power and HQ Facility, Procurement and Logistics, Health Safety and Environment, Security, Store and Archive Management• Standardization of service level agreements across all internal service touchpoints• Optimization of an enterprise digital system (Request Management Portal) for Efficiency and Accountability• Structural review, bi-weekly service orientation and reporting of service issues for immediate remediationDevelopment and Standardization of an Escalation Matric for management reporting and accountability purposes• Successful review of the group’s service charter • Vendor Management• Effective Cost control and Management Reporting Show less • Successful administration and deployment of Sterling Interactive TV Solution (Project Phase 1)• Central administration and resolution of Complaints directly to the Chief Operating Officer• Review of several procedural manuals for process optimization and service efficiency• Appropriate reporting of service failure across customers touchpoints, recommendation, and sanctions for erring officers in line with operating guidelines and CBN standards.• Excellent execution of mystery shopping activities and competitors’ watch• Excellent escalating skills within and beyond the directorate (Operations and services)• Successful monitoring and central coordination of keep-safe boxes bank wide• Successful Bank-wide operation of REPURBRAND project and Handover• Creation of Standard Troubleshoot Document for the Chief Operating Officer's Escalation Desk• Creation of Desk procedural manual and other reporting documents Show less

  • Executive Assistant to the Director, Corporate and Investment Banking

    May 2017 - Oct 2023

  • Service Management Officer

    Sept 2016 - Apr 2017

  • Complaint Resolution Officer

    Nov 2013 - Aug 2016
• 

  Sterling Financial Holdings Company

  Jul 2023 - now

  Executive Support to the Group CEO