Sriharan Pathmanathan

Experience

• 

  Sea Consortium Lanka (Pvt) Ltd,

  Oct 2003 - Oct 2011

  In charge of complete IT System for SETMIL GroupCoordinating with programmers for Internal Shipping System, Trucking, Port Status File and EDI file changes, testing, and implementation.Manage the company’s internal servers (Windows 2000 and 3003) Implemented an EDI capturing system to reduce the data entry workload Closely work with developers for companies internal shipping system testing and user creationHandle EDI manifest and port status file uploadsWindows/novel user support / domain user creation Trained in 4 departments in the shipping industry (Operation | Documentation | Marketing | Finance)Prepare daily summary container load for ManagementOn board vessel for cargo planning and vessel inspectionData entry for inward and outward

  • SENIOR EXECUTIVE - IT

    Jan 2010 - Oct 2011

  • EXECUTIVE - IT

    Jan 2006 - Jan 2010

  • Management Intern

    Oct 2003 - Dec 2005
• 

  GT Nexus

  Aug 2013 - now

  Managing 3 professional teams: Integration Consultant | EDI Messaging | Level 2 (System Consultants) |Level 1 (Client Service Specialist)Managing a 22-member team including 24/7 operation roster, periodical reviews, and evaluation of team members, maintaining support SLAs and creating SLA scenario lists and setting quarterly goals for support team.Hire, train and develop members to deliver world class global customer support.Coordinate with Global Hubs Managers to ensure support requirements are met. Engage with VP and Director - Customer Support, to share regional metrics for improvement and operational effectiveness.Interact with Operations, Engineering and Finance teams for the smooth operation and execution of customer projects. Show less Managing real time EDI file transfers - monitoring inbound and outbound messages (EDI| SAP IDOC| XML| X12| EDIFACT) for leading Buyers, LSP(s) and Vendors.Perform customer integration testing comprised of messaging documents created and modifying look-ups and defaults.Experience in supply chain management solution (Cloud based applications | Workflows | Case | Incident Management | Production Support.)Identify and test bugs for DevelopmentDocument Support procedures and solutions for application issuesWork on service offering and change request Show less

  • Senior manager Cloud services

    Jan 2019 - now

  • System Consultant

    Oct 2011 - now

  • Manager Cloud Services

    Apr 2015 - Apr 2019

  • Team Lead, Cloud Services, SaaS

    Aug 2013 - Apr 2015