
Dr. Maria-Cristina Spiak
Senior Systems Engineer

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About me
Bilingual Senior Leader Specializing in Quality Culture, Operational Excellence, Supply Chain and Business Transformation
Education

The National Graduate School of Quality Management
2010 - 2012Doctor of Business Administration (D.B.A.) Quality Systems ManagementQuality Culture Maturity Model: Theoretical DevelopmentSpiak, Maria-Cristina. The National Graduate School of Quality Management ProQuest Dissertations Publishing, 2012. 13853911. https://www.proquest.com/dissertations-theses/quality-culture-maturity-model-theoretical/docview/2189108243/se-2

Leadership Tomorrow
2010 - 2011Leadership Leadership Certificate
Executive Development Institute
2009 - 2009Leadership Discovery
National Graduate School
2003 - 2004MS Quality Systems management
Universidad Tecnológica de Panamá
1990 - 1997BS Computer Systems engineering
Experience

Adesys
Jan 1998 - Jan 1999Senior Systems Engineer-Develop a data system for the Operations department of the National Lottery (requirements,design, construction, testing, training, deployment) using an ORACLE database over a UNIXand Windows NT platform

Brooke Army Medical Center
Jan 2000 - Jan 2001Data AnalystPerform managerial analysis using database management, statistical analysis and managementre-engineering analysis to support the hospital with tactical and strategic decisions

CHOCTAW MANAGEMENT-SERVICES ENTERPRISE
Jan 2001 - Jul 2004Project Manager/Senior Software Quality Engineer-Perform data analysis and create processes that improved data quality-Supervise and perform testing activities-Coordinate, monitor and perform pre-test activities, such as requirements definition and traceability matrix activities, test plan, test procedures, test scenarios, data collection, and test results analysis-Create Quality Assurance Standards and Procedures, and process flow diagrams-Perform Oracle Database Administrator activities including the design and development of prototypesoftware (Oracle Designer, Procedural Language/Structured Query Language packages, Oracle forms and Oracle reports) Show less

HEB
Sept 2003 - Jun 2004Team Lead - Process Improvement project-Reduce waste and increase efficiency in a milk processing plant which saved more than$1.7 million-Assess and analyze processes using quality tools/techniques: Lean, Six Sigma, Value StreamMapping, affinity diagrams, control charts, cause-and-effect diagram (Ishikawa, fishbone), processflow chart, among others.- Identify process improvement opportunities, recommend and implement solutions

Boeing
Nov 2004 - now• Performance Improvement/Lean Transformation, Peer Review, Quality Assurance, and Regulatory Compliance.• Establish approach to BGS process management and risk management• Establish BGS process management Governance structure• Lead Corrective Action, root cause analysis and process improvement activities • Standardize the Sustain the Gains process, collection of best practices• Research and implement innovative best practices• Align BGS Process Management with QMS & Internal Audit Show less • Manage employees and First Level Leaders managers (Quality Core, Internal Audit, Non-Destructive Test & Receiving & Insp)• Develop and improve policies, procedures and develop organizational and technical strategies. • Acquire and manage resources and lead process improvements • Develop and maintains relationships and partnerships with customers, stakeholders, peers, partners, suppliers and direct reports • Responsible and accountable for Quality program management and leadership including resourcing and staffing, program quality performance, quality oversight, product acceptance and verification, quality metrics, Site corrective action board, customer relations, and timely response to customer and internal corrective action requests. Show less • Conducts oversight and management of supplier/subcontractor in development of large-scale products and services • Lead planning and execution of the Production Review Assessment (PRA) for a tooling and automation supplier• Conduct or verify the completion of Root Cause Correction Action (RCCA) for supplier performance issues • Leads the identification and managing of risk, issues and opportunities (i.e. APQP) to minimize impact of cost, schedule and quality• Establishes operating plan and monitor performance of over 200 projects each up to $200M in value• Ensure customer focus by understanding customer needs and expectations and monitoring and evaluating customer concerns, issues and satisfaction • Communicates progress of supplier and organization key performance plans risks, issues and opportunities to stakeholders• Collaborate with senior leadership to develop, negotiate and reach agreement for a supplier partnership results in strategic cost saving and technology development• Leverage Supply Chain Architecture to drive cost, quality and delivery improvements through • Collaboration and partner with business leaders in the development and execution of integrated solutions for complex and strategic supply chain issues• Develop and deploy an effective communication plan, aligning key stakeholders across the Boeing team, and suppliers / partners • For large-scale, high impact project plans, verify and ensure business and customer requirements are addressed, appropriate RAA alignment and evaluate feasibility • Collaborate and engage in supporting 2nd Century Enterprise Systems (2CES) initiatives Show less • Work closely with supporting organizations, Supplier Quality and supplier customers to improve supplier performance and contractual compliance. • Lead the promotion of Quality Culture (Quality Commitment) at the organization and the supplier. • Identify and implements supplier affordability/Lean opportunities. • Develop and maintain relationships and partnerships with customers, stakeholders, and suppliers. • Develop LEAN and 5S plan for the organization• Continual emphasis on safety in the organization and with suppliers. Show less Process owner for Shared Services Group (SSG) Supplier Managements quality assurance process. Leads and oversees the development and deployment of process management plans and activities. Establishes strategy for new processes and tools related to the design, planning and deployment of SSGSM projects/programs. Responsible for the following supplier quality assurance processes: deployment of quality requirements into SSG contracts, validation of supplier quality processes. Communicates supplier and organization performance plans risks, issues and opportunities to stakeholders. Show less -Provide leadership and direction to 7 groups that support 737 airplane production.Engineering Change Management (2010- present), Process Monitoring (2007-present),Software Control Library (2008-present), Software Quality(2008-present), Computer-AidedDesign and Computer-Aided Manufacturing (CAD/CAM) (2008-2010) and CAMs Lab(2008-2010) and Quality Planning (2007-2008).-Temporary manager as needed for Material Review Segregation Area, Tooling andQuality Engineering-Temporary Quality Manager in Final Assembly for flow days 7 & 8- Lead the hiring process for 3 Quality Planners and 1 Quality Engineer- Plan and implement all-employees’ meetings for the organization- Promote safety, diversity awareness, people development and employee engagement- Manage an ITAR-compliant Quality plan for the Derivative Airplane program- Lead Root Cause Analysis and Corrective Action processes- Implement standard processes- Lead and manage the workforce plan for Design and Operations Support- Support process improvement workshops and assist in specifying objectives tosupport 737 and the Derivative Airplane program long-term goals, business plan andcustomer commitments- Lead a Safety Promotion/Safety Culture/Production Culture plan for the 737 Program- Lead the planning efforts for a Quality leaders’ team-building and networking meeting Show less -Manage Enterprise Information Architecture projects-Lead process-improvement activities for Data Modeling and Deployment process- Lead process-improvement activities for Sarbanes Oxley (SOX) using Lean tools like VSM-Create a standardized customer engagement process- Create and document processes to support the Finance Transformation Program project- Lead the Information Management Baldrige support plan for the customer- Coach and mentor co-workers with less experience- Create data models for the 787 Common Data Warehouse- Support process improvements activities (LEAN, CMM (Capability Maturity Model) / CMMI(Capability Maturity Model Integration), 5S, etc) Show less
Boeing Global Services (BGS) Quality Excellence Team Senior Lead
Aug 2022 - nowSan Antonio Senior Quality Leader (Market: Director of Quality Assurance)
Dec 2021 - Aug 2022Senior Supplier Program Manager ( Market: Supply Chain Senior Program Manager)
Jan 2016 - Dec 2021Senior Supplier Program Manager ( Market: Supply Chain Senior Program Manager) - Boeing Commercial
Mar 2015 - Dec 2015Senior Supplier Program Manager ( Market: Supply Chain Senior Program Manager)
Apr 2014 - Feb 2015Quality Manager ( Market: Senior Quality Leader)
Aug 2007 - Apr 2014Senior Data Architect
Nov 2004 - Aug 2007

Century 21 WP & Associates
Sept 2017 - Nov 2018Real Estate BrokerI have a passion for real estate and have personally purchased & sold multiple properties as private homes and investments throughout Puget Sound and San Antonio areas. I look forward to helping people achieve their dreams of owning their first home or selling and upgrading their home to meet their current needs. I also wish to provide services to investors who seek out “diamonds in the rough” and want to develop them into profitable ventures.

HomeSmart Real Estate Associates
Nov 2018 - Dec 2021Real Estate Agent
Licenses & Certifications
- View certificate

AI Productivity Hacks to Reimagine Your Workday and Career
LinkedInApr 2025 - View certificate

Build Your Generative AI Productivity Skills with Microsoft and LinkedIn
MicrosoftApr 2025 - View certificate

Introduction to Prompt Engineering for Generative AI
LinkedInMar 2025 - View certificate

Copilot in PowerPoint: From Prompt to Presentation
LinkedInApr 2025 - View certificate

Artificial Intelligence Foundations: Machine Learning
LinkedInFeb 2025 - View certificate

ASQ Certified Software Quality Engineer
ASQ - World HeadquartersJun 2002 - View certificate

Generative AI Skills for Creative Content: Opportunities, Issues, and Ethics
LinkedInApr 2025 - View certificate

APQP PFD/PFMEA/Control Plan Practicioner
CredlyFeb 2021 
Maxwell Leadership Certified Team Member
Maxwell LeadershipMar 2023- View certificate

Supply Chain Foundations: Risk and Resilience
LinkedInFeb 2025
Honors & Awards
- Awarded to Dr. Maria-Cristina SpiakSpecial Recognition Award Women of Color STEM conference Oct 2013 Special recognition award highlights mid-career professionals with significant accomplishments in an engineering or technology industry.
Volunteer Experience
District 55 Club Social Media Chair & Alamo Heights Toastmasters Club President District 55 Club Social Media Chair & Alamo Heights Toastmasters Club President
Issued by Toastmasters International on Jul 2024
Associated with Dr. Maria-Cristina SpiakMentor
Issued by Raisbeck Aviation High School on Sept 2007
Associated with Dr. Maria-Cristina SpiakPresident Advisory Committee - Culture Advocates Team (CAT) member
Issued by Maxwell Leadership on Mar 2023
Associated with Dr. Maria-Cristina SpiakDistrict 55 Public Relations Manager & Alamo Heights Toastmasters Club VP PR District 55 Public Relations Manager & Alamo Heights Toastmasters Club VP PR
Issued by Toastmasters International on Jul 2023
Associated with Dr. Maria-Cristina SpiakBoeing Women in Leadership, President
Issued by Boeing on Jan 2012
Associated with Dr. Maria-Cristina SpiakMember of the Board
Issued by Asq section Seattle on Jul 2004
Associated with Dr. Maria-Cristina SpiakSenior Examiner
Issued by Washington State Quality Award on Sept 2004
Associated with Dr. Maria-Cristina SpiakMember of the Board
Issued by ASQ Section san Antonio on Feb 2002
Associated with Dr. Maria-Cristina Spiak
Languages
- enEnglish
- spSpanish
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