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Khushboo Agarwal

Khushboo Agarwal

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location of Khushboo AgarwalBengaluru, Karnataka, India

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  • Timeline

  • About me

    Chief of Staff, Customer Experience @Cisco Systems

  • Education

    • BMS College of Engineering, Bangalore

      2007 - 2011
      Bachelor of Engineering (BE) Instrumentation Technology/Technician

      BHS Girls' , Kolkata

    • Great Lakes Institute of Management

      2014 - 2015
      Master of Business Administration (MBA) Operations and IT

      Activities and Societies: Spearheaded events such as SWIM (Successful Women in Management), Founders Day, and cultural events being a Member of Events Committee at Great Lakes Institute of Management, Chennai, 2014-15 Karma Yoga - A leadership experiential program that enabled us to connect with the ground realities. Enabled the villagers to uplift themselves by enhancing their self-esteem, teaching few vocational training, solving their real-life problems. - Majored in Operations and Minored in AnalyticsProjects:• Accenture Management Consulting – live project on skill gap analysis in the Indian construction industry to help Government of India create standard skills and hierarchy in the infrastructure industry. • Conducted a survey of 150 people and analyzed data using SPSS to evaluate the effectiveness of using sex in ads for unrelated products and studied the brand recall, purchase intent and attitude of consumers towards such… Show more - Majored in Operations and Minored in AnalyticsProjects:• Accenture Management Consulting – live project on skill gap analysis in the Indian construction industry to help Government of India create standard skills and hierarchy in the infrastructure industry. • Conducted a survey of 150 people and analyzed data using SPSS to evaluate the effectiveness of using sex in ads for unrelated products and studied the brand recall, purchase intent and attitude of consumers towards such ads• Empirical Research on “Factors driving Performance of retail grocery Supply Chain” by conducting survey of supply chain intermediaries and identifying & analyzing the impact of drivers such as availability, internal process integration and reliability on the supply chain profitability• Designed a Banking Information System using ERP systems targeting targeting the Micro-finance Institutions for rural India. It employed SMAC and Agile methodology to implement crowdsourcing Show less

  • Experience

    • Cisco

      Jun 2011 - Mar 2014

      - Dynamic role which ranges from resolving issues and configuring systems to handling critical system outages and bring back BAU- Closely interact with product engineering team to identify product inefficiency and suggest enhancements- Managed the adoption of Techzone – “A knowledge management program” for the Indian region to enable faster resolution of issues- Designed & implemented an ISO Audit roadmap for the center to meet the compliance standards in process- India SPOC for Service Delivery Transformation – “Initiative for enhancement of tools”. - Trained engineers, managers and directors on new development of tools to increase adoption- Managed the Rewards and Recognition for Cisco Technical Services India Show less

      • Senior Technical Services Engineer

        Jun 2013 - Mar 2014

      • Technical Support Engineer, Voice

        Jun 2011 - May 2013

    • Mu Sigma Inc.

      May 2015 - Apr 2016
      Apprentice Leader

      • Managed service delivery for a leading sports retailer in analytics and decision sciences with a team of Analysts• Business development enabled by account planning and strategic execution to expand engagement • Performed Customer segmentation and Targeting to improve ROI from marketing campaigns and measure effectiveness• Analyzed key business problems in Campaign Management, Store Performance, Forecasting & Inventory Planning, and Real Estate Operations for the client by identifying trends & patterns and then recommend strategies based on insights• Business development by account planning and strategic execution to expand engagement Show less

    • Cisco

      May 2016 - now

      Business advisor for APJC services organization (CX) in operations, strategy and financial management. Managed end to end work flow integration and innovation projects for services (CX) organization.

      • Business Operations Manager

        Jan 2019 - now

      • Program Manager

        May 2016 - Jan 2019

    • Cisco Systems (India) Private Limited, Bangalore

      Nov 2020 - now
      Chief of Staff

  • Licenses & Certifications

    • CCNA, CCNP, CCVP

  • Volunteer Experience

    • Corporate Relations

      Issued by Make A Difference on Mar 2012
      Make A DifferenceAssociated with Khushboo Agarwal