Charles C. Ike

Experience

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  Bureau of Public Enterprises, Abuja

  Feb 2013 - Oct 2016

  • Effective team member/player of the committee.• Efficiently conducted staff verification and biometric capture exercise with team members for staff of privatized Government Organization.• Collated and organized biodata/documents of active and retired staff of the defunct company. • Conducted thorough examination of biodata in order to ensure data validity in staff documents and bank account details.• Carefully and accurately handled data entry of account details, employment details etc. of over 40, 000 beneficiaries.• Successfully devised an efficient means of merging data by using one to one mapping technique and shared the idea with team members. • Developed workable plans, conducted audits and data reconciliations with team members.• Successfully cleared over 90% of verified beneficiaries for severance benefit payoff.• Prepared payment vouchers in spreadsheet and forwarded to account department for auditing and payments. Show less

  • Ad-Hoc Staff (Data Capturing for Technical Sub-Committee on PHCN Staff Severance benefit payoff)

    Sept 2013 - Oct 2016

  • I.T SUPPORT Intern (Industrial Training)

    Feb 2013 - Feb 2014
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  Securities and Exchange Commission Abuja, Nigeria

  Aug 2017 - Jan 2018

  I.T Support (Industrial Training, Hardware, Support and Admin)

  • Provided IT support to staff with IT related issues on daily basis.• Performed upgrade of windows OS, software installations, formatting, reinstallation and configuration of company systems.• Assisted network department to support and resolve network issues.

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  Securities and Exchange Commission, Nigeria

  Apr 2019 - Mar 2020

  I.T Support (NYSC Graduate Assistant, Hardware Support & Admin Dept.)

  • Specialized in installation and configuration of computer systems (hardware, software/applications).• Handled the Installation, technical troubleshooting and problem-solving of Microsoft Office Suite.• Used MS Office daily, especially Outlook and Excel.• Configuration and Management of Active Directory users and systems• Responded and resolved staff requests for hardware and software-related complaints including peripherals, network connections and mail issues.• Ensured all computer systems were adequately secured and virus-scanned regularly.• Diagnosed and fixed issues with computers, installation of printer/copiers and other peripherals.• Entered records for all IT support, repairs and feedback tickets. Also improved efficiency of all data entry tasks by speed and accuracy.• Efficiently coordinated the set-up, installation of Windows 10, installation of software, formatting and configuration of over 400 company systems.• Assisted in performing weekly company data backups.• Documented requisitions, incoming/outgoing mails accurately.• Provided technical support and assistance to staff via helpdesk phone. • Trained and guided I.T students in tech support and explained protocols clearly to them. Show less

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  Tek Experts

  Jan 2020 - Apr 2022

  Technical Support Engineer, M365 Exchange Online/Cloud Support Engineer• End-user/customer support agent• Provide technical support to customers virtually.• Help customers understand how to use Microsoft 365 effectively and offer advice on maximizing productivity.• Assist customers in assessing the advantages of a Microsoft 365 subscription by offering tailored suggestions aligned with their specific business requirements.• Communicate with end users, and administrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their problems.• Set expectations and deliver guidance on resolving the issue.• Create a repository of technical problems and their respective solutions for future reference and use.• Apply consultative and technical approach to resolving issues.• Technical documentation to properly identify appropriate remediation steps, identify urgent and severe situations impacting business, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.• Collaborating with fellow technical support professionals and colleagues to address technical problems effectively.• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.• Maintain documentation and logs for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.• Mentor and on-board junior support engineers as needed or requested by management.• Meeting up with KPIs Show less

  • Office 365 Cloud Support Engineer (L2)

    Sept 2020 - Apr 2022

  • Enterprise Cloud Engineer (L2)

    Jan 2020 - Jan 2022
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  Stable EPC Nigeria Limited

  Mar 2020 - Sept 2020

  IT Admin/Support Assistant

  • Outlook user configuration• M365 Admin and Cloud Engineer• Configuration and Management of Active Directory• Syncing of Users On-Prem to O365• Troubleshoot system and network problems, diagnosing and resolving hardware, software, peripherals and printer issues.• Set up staff user accounts on Active Directory•Troubleshoot system and network problems, diagnosing and resolving hardware, software, peripherals and printer issues.•Install and configure software and applications.•Ensure security on all computer systems.•Manage network.•Crimp network cables.•Provide technical support and assistance to staff.•Carryout and support other official duties, ensuring team projects are carried out effectively and efficiently. Show less

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  Coronation Registrars Limited

  Apr 2022 - now

  Information Technology System Administrator

  • M365 Administrator (Exchange, Teams, Security, MDM, Compliance, Azure, etc.)• Manage Microsoft Windows Server• Support and maintain corporate Active Directory of staff.• Network Administrator and application support.• Train end users on the use of authorized software applications and hardware systems.• Investigating, diagnosing, and solving computer software and hardware faults• Responding in a timely and professional manner to service downtime, issues, and requests• Providing operational and technical support across the company (physically and remotely)• Antivirus Endpoint administrator.• SOC administrator/SIEM Manager.• Partaking in UAT phases and sessions.• ISMS Manager• ISO/IEC 27001 (ISMS) LEAD IMPLEMENTER• Procurement Officer Show less

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  Upwork

  Jan 2024 - now

  Freelance Support

  General Microsoft 365 AdministrationExchange OnlineManaging and troubleshooting Skype for Business Online, Teams and OneDriveDirectSyn (AD Connect) setup and configurationDomain DNS set upPowerShell