ANANDA KRISHNAN KANDASAMY

Experience

• 

  Maples

  Jul 2005 - Apr 2007

  System Administrator

  • Deputed at IBM as contractor, was responsible for providing IT support (Application support, hardware, software installation & troubleshooting) to Capital one (USA based Finance & Credit card company) • Responsible for implementation, support, administration and management of Windows 2000 / 2003 servers, Active Directory Services, Citrix Servers and VM servers.• Part of a team for managing 150+ Citrix servers ( Metaframe Xpe / PS3.0).• Handling issues related to User profiles, Citrix Printing issues, Citrix secure gateway, Publishing applications / Desktops.• Responsible for building New VM servers in ESX Server 3.5 on demand/ project requirements and also VMware Tools Installation.• Efficient usage of tools like HP Systems Insight Manager, HP RILO for managing & monitoring Server hardware• Responsible for SLA delivery, client interfacing and resolving complex technical issues• Responsible for process implementation for the account and ensuring process compliance in different Business operations• Develop and sustain excellent customer relationship through in-depth engagement, delivering continuous value by meeting customer expectations, value added services and handling critical bottle necks• Responsible for generating analysis reports, installation documents, user manuals and other technical support documents for maintenance and knowledge transition Show less

• 

  IBM

  Apr 2007 - Jan 2008

  System Operations Lead Specialist

  • Responsible for providing IT support (Application support, hardware, software installation & troubleshooting) to Capital one (USA based Finance & Credit card company) • Responsible for implementation, support, administration and management of Windows 2000 / 2003 servers, Active Directory Services, Citrix Servers and VM servers.• Part of a team for managing 150+ Citrix servers ( Metaframe Xpe / PS3.0).• Handling issues related to User profiles, Citrix Printing issues, Citrix secure gateway, Publishing applications / Desktops.• Responsible for building New VM servers in ESX Server 3.5 on demand/ project requirements and also VMware Tools Installation.• Work on major severity and complex server issues (SEV1,2,3,4)• RCA preparation and meeting SLA for RCA submission.• Performance and capacity management on VMware servers• Analyze Problems & escalate to appropriate Levels.• Efficient usage of tools like HP Systems Insight Manager, HP RILO for managing & monitoring Server hardware• Responsible for SLA delivery, client interfacing and resolving complex technical issues Show less

• 

  Wipro

  Jan 2008 - Jul 2009

  Sr System Engineer

  • Responsible for providing Citrix support and troubleshooting Citrix related issues to State Street (USA based Finance & Banking Firm) .• Handling issues related to 250+ published applcications hosted on Citrix servers. • Responsible for configuring Farm settings, ICA Sessions and Policies and running Security Health check report.• Publishing and Deploying Applications/Content and providing/revoking access requests to the applications based on Incidents / Requests.• Have worked on Migration of Citrix servers from Metaframe XP to PS4.0.• Efficient usage of the tools like Remotely Anywhere for managing & monitoring Server hardware• Ensure project deliverables and SLA’s are met • Improve customer satisfaction and enhance service delivery through process implementation, ensuring process compliance and documentation adhering to standards Show less

• 

  IBM

  Jul 2009 - Jan 2011

  Technical Service Professional

  • Responsible for maintaining the Citrix infrastructure (550+ servers with Citrix PS4.0, Xenapp 5.0) for Astra Zeneca.• Part of Citrix Architecture team and involved in designing / building a new Xenapp 6.5 farm for the client.• Actively involved in preparing and maintaining Xenapp6.5 Infrastructure Design / Reference Architecture Documents for AZ.• Executed Xenapp up-gradation / migration and Citrix server consolidation projects.• Handling issues related to 600+ published / packaged applications (AppV) on Xenapp.• RCA preparation and meeting SLA for RCA submission. Show less

• 

  Cognizant

  Feb 2011 - Nov 2020

  • Responsible for maintaining the Citrix infrastructure (550+ servers with Citrix PS4.0, Xenapp 5.0) for Astra Zeneca.• Part of Citrix Architecture team and involved in designing / building a new Xenapp 6.5 farm for the client.• Actively involved in preparing and maintaining Xenapp6.5 Infrastructure Design / Reference Architecture Documents for AZ.• Executed Xenapp up-gradation / migration and Citrix server consolidation projects.• Handling issues related to 600+ published / packaged applications (AppV) on Xenapp.• Managing Xenapp Datastore for issues such as Data Inconsistencies / Stale entries and scheduling regular backup’s.• Responsible for managing Citrix Policies, Zones and DataCollectors, Profile & Printer issues, Publishing links and Installing Applications in the Farms, Handling Citrix Projects)• Managing and Administering Citrix License server, Web Interface, Printer & Driver management, Edgesight v5.3.• Resolved critical technical issues with quick response gaining customer satisfaction• Onsite Role (Sept 2012 – till date) involved holding key technical and management responsibilities including Customer Management (AZ - MW / AM). • SPOC for AHS tower managing Citrix / IIS / Weblogic technologies.• Ensure project deliverables and SLA’s are met • Develop and sustain excellent customer relationship through in-depth engagement, delivering continuous value by meeting customer expectations, value added services and handling critical bottle necks Show less

  • Delivery Manager

    May 2014 - Nov 2020

  • Associate Operations Manager - IT IS

    Feb 2011 - May 2014
• 

  TD

  Nov 2020 - now

  IT Solutions Design Specialist