Justice Ankrah

Experience

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  Nestlé

  Jun 2014 - Aug 2014

  Mechanical Engineer

  Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications. Repair and replace damaged or worn out parts and inspect machines or heavy equipment in order to diagnose defects. Perform valve adjustment on the heavy duty equipment’s and Undercarriage works on the dozers. Clean, lubricate, and perform other routine maintenance work on equipment and vehicles and examine parts for damage or excessive wear, using micrometers and gauges. Adjust and maintain industrial machinery, using control and regulating devices, and repair or replace subassemblies accordingly. Perform general duties on the heavy duty equipment’s and diagnose and remedy suspension, cooling problems, brakes etc. Maintain inventory control of equipment tools and parts. Show less

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  GHACEM LIMITED

  Nov 2015 - Oct 2016

  Mechanical Engineer

  Monitored production plants utilization and provided detailed monthly report. Completed preventive Maintenance, servicing, modifications and order and manage repair parts cycle times. Responsible for carrying out routine maintenance and servicing on all dust plants, weigh feeder, belts conveyors, packing machine, screw conveyors, jacking pumps, blowers, bucket elevators and plant lubrication. Performed quality control checks according to Standard Process Instruction (SPI) and Standard Work Instruction (SWI). Committed to Occupational Health and Safety standards and ensured detailed understanding of Permit to Work system, statutory requirements and responsibilities. Show less

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  CFAO Ghana Ltd

  Jul 2017 - Aug 2021

  Customer Service Advisor and workshop supervisor

  Responsible for overseeing workshop routine repairs and maintenance on all machines.Maintain risk management activity within the workshop and yard areas and ensure equipment meets safety requirements.Supervise effective working of personnel, staff requirement, and prepare effective schedules.Provide clients with the status of entire open requests for service improvements and changes.Performed quality control checks according to Standard Process Instruction and Standard Work Instruction.Interact with customers and sales representatives to gain firsthand familiarity with customer needs plus product applications to sell parts.Committed to Occupational Health and Safety standards and ensured a detailed understanding of the Permit to Work system, statutory requirements, and responsibilities.Maintains a safe and clean working environment by enforcing procedures, rules, and regulations. Show less

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  Ghana TVET Service

  Dec 2021 - Mar 2024

  Assistant Technical Advisor

  • Collaborated with faculty and industry experts to develop and update technical education curriculums, ensuring alignment with current industry standards and practices.• Researched and recommended new technologies and equipment for educational programs, fostering a modern and relevant learning environment.• Developed or sourced instructional materials and resources to support technical education programs, promoting student engagement and knowledge acquisition.• Developed and maintained relationships with industry partners to facilitate internship and job placement opportunities for students, bridging the gap between education and real-world application.• Monitored student progress and identified areas requiring additional support, ensuring student success throughout their academic journey.• Analyzed program data and student outcomes to assess program effectiveness, promoting continuous improvement.• Recommended data-driven and feedback-informed improvements to technical education programs, optimizing learning outcomes.• Stayed current on best practices in technical education and advocated for their implementation, ensuring alignment with industry standards.• Represented the technical education program at industry events and conferences, fostering visibility and building valuable connections. Show less

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  Canadian Tire Corporation

  May 2024 - now

  Automotive Service Advisor

  • Provided exceptional customer service, exceeding expectations in resolving inquiries and concerns.• Managed customer relations, estimates, appointments, and communication throughout the repair process.• Acted as a liaison between customers and technicians, ensuring clear work order details and timely service completion.• Recommend the most appropriate parts based on customer needs and budget.• Clearly explain the features and benefits of different part options.• Upsell complementary parts or accessories when relevant and beneficial to the customer.• Process sales transactions efficiently and accurately.• Utilized strong technical knowledge and computer proficiency to manage service operations effectively. Show less