Irina Netoiu

Irina Netoiu

Merchandiser

Followers of Irina Netoiu718 followers
location of Irina NetoiuTimiş, Romania

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  • Timeline

  • About me

    Team Lead Client Services | Customer Service Management

  • Education

    • Colegiul national CD Loga

      2005 - 2009
      High School Mathematics and informatics
    • Politehnica University of Timisoara

      2009 - 2015
      Bachelor’s Degree Civil Engineering
    • Universitatea „Politehnica” din Timișoara

      -
      Bachelor of Engineering - BE Civil Engineering
  • Experience

    • DOMENIILE TOHANI S.A.

      Aug 2009 - Feb 2011
      Merchandiser

      • Product promotion• Arranging the company products in the shelves• Discussions and negotiations with the store manager

    • Toluna Corporate

      Oct 2015 - May 2016
      Italian community manager

      • Respond to members inquiries, handle them in order to resolve their complaints.• Communicate with internal departments in order to obtain the necessary information to resolve the complaints.• Prepare weekly reports.• Provide feedback to the Team Leader and report when there are issues.

    • Dynata

      May 2016 - now

      •Responsible for end to end project management of both individually managed projects and projects managed by direct reports.•Help manage client relationships for my team’s business portfolio.•Actively monitor and update management with key performance indicator data.•Responsible for staff administration including reviews and salaries.•Use advanced capabilities to complete custom/complex projects without a clear, published solution.•Provide training for my team members in a rapidly changing environment. Show less As a project manager at Dynata I am - managing Full service and sample only national and international projects.-setup and implement new and ongoing projects-ensure clear communication with the client and the other teams-set client expectations and project delivery timelines-project coordination with our internal teams-project coordination with external partners including translation agencies and network partners -perform customer relationship management -prepare invoice-proactively identifying project risks and finding solutions Show less As a project manager at Dynata I am - managing Full service and sample only national and international projects.-setup and implement new and ongoing projects-ensure clear communication with the client and the other teams-set client expectations and project delivery timelines-project coordination with our internal teams-project coordination with external partners including translation agencies and network partners -perform customer relationship management -prepare invoice-proactively identifying project risks and finding solutions Show less As a project manager at Dynata I am - managing Full service and sample only national and international projects.-setup and implement new and ongoing projects-ensure clear communication with the client and the other teams-set client expectations and project delivery timelines-project coordination with our internal teams-project coordination with external partners including translation agencies and network partners -perform customer relationship management -prepare invoice-proactively identifying project risks and finding solutions Show less

      • Customer Service Team Lead

        Oct 2019 - now
      • Senior Project Manager Italian

        Apr 2019 - now
      • Project Manager II Italian

        Mar 2018 - Apr 2019
      • Project Manager Italian

        May 2016 - Mar 2018
  • Licenses & Certifications

    • Foundation of Project Management

      Google
      Apr 2022
  • Volunteer Experience

    • secretary

      Issued by Italia, Centro de solidarietà "Il Ponte" on Aug 2013
      Italia, Centro de solidarietà "Il Ponte"Associated with Irina Netoiu