Shaela McHugh

Experience

• 

  Fitz, Vogt & Associates/Monarch Assisted Living Home

  Apr 2014 - Mar 2015

  Dietary Aide

  Washing dishes, cleaning kitchen spaces, serving food, clearing tables, delivering food to residents

• 

  Kmart Corporation

  Mar 2015 - Jan 2017

  Front End Lead

  Supervising cashiers, keeping track of cash, maintaining the checkouts, operating the service desk (returns, answering phone calls, making pages, Western Union, hunting/fishing licenses), maintaining customer satisfaction, creating employee schedules.

• 

  Subway

  Feb 2017 - Aug 2017

  Sandwich Artist

  Making sandwiches, working the register, prepping food, cleaning restaurant and kitchen space

• 

  Dave & Buster's Inc.

  Aug 2017 - Nov 2017

  Front Desk Associate

  Loading game cards for guests, answering phone calls

• 

  CVS Pharmacy

  Dec 2017 - Dec 2023

  Keeping cashiers compliant with company policies, solving customers' problems, maintaining the sales floor, and ensuring customer service. Sell prescriptions to patients, count and package prescriptions, bill patients' insurance, solve issues related to patients' insurance, answer patients' questions.

  • Shift Supervisor

    Jun 2018 - Dec 2023

  • Pharmacy Technician Trainee

    Aug 2018 - May 2019

  • Sales Associate

    Dec 2017 - Jun 2018
• 

  The Steve Katsos Show at Arlington Community Media, Inc.

  Jan 2019 - Mar 2019

  Volunteer Audience Coordinator

  Encouraged audience reactions and made sure cast was prepared and on-track for live broadcasts.

• 

  Arlington Community Media, Inc

  Sept 2019 - Dec 2019

  General Production Intern

  As a General Production Intern, my job is to not only help the station's associates with their projects, but also create projects of my own. I am learning new skills while also strengthening those in which I already possess throughout all phases of the production process.

• 

  Framingham State University

  Jan 2021 - May 2021

  Video Producer

  In this temporary position, I collaborated with university staff to create a short series of informational "College Knowledge" videos.

• 

  VELOCITY AIR CONDITIONING INC.

  May 2023 - now

  Customer Service Representative

  I am responsible for answering and directing calls on a multi-line phone system, answering customer questions, and scheduling appointments. I also specifically focus on scheduling return appointments for the install department to get new systems ready for city/county inspections.